It Support Network Administrator

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Jeewan Thapa

571-***-**** *********@*****.*** Harrisonburg, VA 22802

Driven Network Professional with 5 years of experience in network administrator and support, seeking to contribute to a forward-thinking team where I can leverage solving skills and effective communication to optimize and enhance operational efficiency.

Skills

• Active Directory Management: Proficient in managing users, groups, group policies, and overall administration.

• Microsoft 365 Administration: Experienced in managing Exchange Server, Azure VMs, and Microsoft 365 services, including Teams for meetings and voice connectivity.

• Backup and Recovery: Skilled in managing backup and restore processes using Veritas and Veeam to ensure data integrity.

• Networking Support: Expert in providing support for internet, intranet, VPN, and remote access solutions.

• Printer and Print Server Management: Experienced in overseeing printers and print servers to ensure efficient operations.

• PC Deployment and Management: Capable of managing PC deployment and updates using WDS, WSUS, and Intune, including Intune Autopilot.

• Endpoint Security Management: Proficient in securing endpoints and user PCs against viruses, malware, ransomware, and other threats.

• Remote Support Tools: Skilled in using tools like Remote Desktop, TeamViewer, Quick Assist, and LogMeIn for effective remote support.

• Router Management: Knowledgeable in managing basic Cisco, Arista, and SonicWall routers and Engenius Switches, Bridges and Aps.

• Linux Server Support: Basic experience in managing and supporting Linux servers.

• PowerShell Proficiency: Adept at using basic PowerShell commands for automation and system management.

• End-User Support: Recognized for providing timely support, effective communication with technical and non-technical users, and exceptional problem-solving skills. Known for patience in resolving issues and meeting deadlines.

Experience

IT SUPPORT SPECIALIST

CAMP HORIZONS 05/2024 – 04/2025

• Manage Office 365 as a Global Administrator, overseeing user account creation and license assignments, implements security policies.

• Creating Share Point Site and Manage permission

• Configuring and managed Sonic Wall next generation firewall (NGF) and monitor the traffic.

• Configure and Managed the Engenius Switch, Bridge and Aps.

• Monitor and manage Synology NAS and check and updates all the backup.

• Implemented patch management using Synchro to ensure timely updates and System security.

• Experience in Performing PC imaging and refreshing for users, manage hardware inventory and conduct regular asset collection and maintain accurate records and optimize resource allocation.

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• Executed mailbox migration from on-premises Exchange 2019 to Exchange online, ensure minimal disruption to users while managing hybrid environment to optimize performance and maintain seamless the mail flow operations.

• Manage the Shentel glo fiber enterprise for telephone and VoIP systems.

• Managed printer operation for Kyocera, Brother and HP device by monitoring ink levels, conducting regular maintenance, and troubleshooting to ensure optimal performance and minimize the downtime. IT SUPPORT SPECIALIST - REMOTE/CONTRACT

Orion IT

12/ 2021 – 04/2024

• As a Part of daily IT support, I manage user accounts, set up workstation, and handle user onboarding and offboarding. Which include creating, modifying, and deleting user profiles, as well as managing all the Users mailboxes and team access. Additionally, I collaborate with HR during the onboarding process.

• Active Directory, Exchange Administrator,

• Proficient in navigating online ticketing systems, including expertise in Freshdesk and ServiceNow.

• Assisted user with VDI \Thin client Pc for configuration and troubleshooting.

• Using PowerShell Assign mailbox, change database, change password and export reports.

• Provided user support for network, internet, VPN, and application related issues and successfully resolved 10-15 tickets a day.

IT SUPPORT LEVEL 1 - REMOTE/CONTRACT

Delta Global IT

12/2019 – 11/2021

• Active Directory, Exchange Administrator

• Help end Users for any issues remotely using Teams Viewer Quick Assist and Teams

• Remote Support Windows 7, 10 and 11 laptops and desktops

• Proficient in installing, configuring, deploying, and troubleshooting Windows-based operating systems, Including server 2016/2019, as well as Internet browsers. Adheres closely to Desktop Users Computing processes, procedures, and policies.

• Basic Network connectivity support (Internet, Network drives and VPN)

• Provided comprehensive IT Support to end users, including troubleshooting for software, network, and hardware issues. Specialized in offering assistance for Outlook, Microsoft Teams, and Office suite.

• Streamlined client communications processes by promptly addressing inquiries via telephone, email, and mail, ensuring clear and efficient resolution of issues, resulting in a reduction in response time.

• Hardware Maintenance support (Dell, Lenovo, HP)

• Experienced in providing Comprehensive IT support to diverse clients, including law firms, schools, and small community hospitals. Successfully managed user accounts, resolved technical issues, supported 25 clients, each client had approx. 25-100 Users.

• Documents upgrade requests thoroughly in and associated assets assignment and inventory management. CERTIFICATIONS

• CompTIA Network+ Certified

• Microsoft Azure Fundamental (AZ-900)

• Microsoft O365 Fundamental (MS-900)

EDUCATION

• Two Years of College - Dignity College Baglung Nepal Professional Reference will be provided upon request.

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