Customer Support Service
Resume:
High School Diploma:
Renton High School
Renton, WA
************.****@*****.***
Kent, WA 98042
Skills
• Technical troubleshooting
• Supplies ordering
• MedTech
• Service desk support
Customer support needs
assessment
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• Customer service
Education And Training
Ambitious student pursuing high level of care degree eager to contribute developed knowledge in costumer services role. Skilled in management and medTech in care settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Aegis Living - MedTech
Seattle, WA
04/2016 - 04/2020
Aegis Living - Associate Care Director
Seattle, WA
10/2015 - 01/2020
Desiree Perry
Summary
Experience
Set up new desktop systems and configured laptops for incoming employees, loading required soȅware and server permissions.
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Maintained inventory of IT supplies by checking and documenting levels regularly.
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Performed daily maintenance of computer systems to keep network processes fluid.
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Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
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Assisted in technical support process refinement to improve customer service and support.
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Assisted end-users with soȅware and hardware troubleshooting to determine causes of system malfunction.
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Updated and reconfigured existing and new computers with current soȅware and operating systems.
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Updated soȅware versions with patches and new installations to close security loopholes and protect users.
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Developed training materials, conducted webinars and authored wikis for user training and support use.
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Conferred with vendors to obtain replacement hardware or soȅware and escalate more complex concerns.
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Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
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• Managed operations in accordance with budget requirements. Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team.
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Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
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• Implemented new hire training to further develop skills and initiate discussions Garden Terrace - Care Giver
Federal Way, WA
02/2013 - 06/2016
on task prioritization.
Performed resident rounds to monitor and evaluate quality and appropriateness of care.
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Served as liaison between resident, family, physician and other health care providers.
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Maximized services for revenue growth by reviewing and approving all cases and potential care plans.
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Executed specific periodic reviews of volume and pricing to maximize contract performance.
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• Engaged client in physical and mental activities to sustain quality of life. Maintained clean and well-organized environment to promote client happiness and safety.
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Assisted with basic care for elderly patients, including scheduling appointments and managing finances and legal matters.
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Fostered independence in disabled individuals while closely monitoring safety at all times.
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• Facilitated best care by developing strong and trusting rapport with patient. Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
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Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
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• Prepared food and helped patients eat to support healthy nutrition. Worked closely with high-profile clients to provide one-on-one administrative support, including estate management, household management and property management.
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Helped clients with personal needs from exercise to bathing and personal grooming.
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Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
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Cared for wounds by changing bandages, dressings and binders to promote healing.
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Oversaw, directed and hired household staff, including nannies, housekeepers and chefs.
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Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
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• Devised and maintained office systems to efficiently deal with paper flow. Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
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Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
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Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
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Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
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Liaised between doctors and patients about care plans, progress and changing health conditions.
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