Customer Service Emergency Medical
Resume:
CHRISTA RUSSO
CERTIFICATIONS
FDA Certified in Human Drug Review
& Approval Basics
•
NIDA Certified in Good Clinical
Practice
•
Certified with the Mayo Clinic in
Category A, Infectious Substance
Affecting Humans & Category B,
Biological Substance Handling
•
CITI Certified in Responsible Research
Conduct
•
Emergency Medical Technician
(Certified EMT), January 2017
•
• CPR & First Aid Certified
SKILLS
Guest Relations Management: Adept
at fostering strong relationships with
customers and suppliers.
•
Team Leadership: Experienced in
leading and training teams to enhance
efficiency and service quality.
•
Emergency Medical Services:
Certified EMT with hands-on
experience in CPR and emergency
response.
•
Laboratory Techniques:
Knowledgeable in clinical lab
procedures and safety protocols.
•
Adaptable & Flexible: Proven ability
to thrive in fast-paced, dynamic
environments.
•
LANGUAGES
Experienced customer service professional with 10 years in the hospitality industry and a background in Clinical Laboratory Science (CLS). Skilled in communication, problem-solving, and delivering exceptional service in fast-paced environments. Eager to apply my customer service expertise and technical knowledge in a remote customer service associate role. WORK HISTORY
March 2023 - Current
Server Peg Leg Petes, Pensacola Beach, FL
February 2019 - March 2023
Food Service Manager Rodizio Grill, Pensacola, FL
October 2015 - November 2020
Service Manager/ Kitchen Manager Chick-fil-A, Pensacola, FL Provided high-volume customer service, enhancing guest satisfaction by 20%
•
Managed up to 50 customers daily, ensuring prompt service and order accuracy.
•
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
•
Led a team of 15 staff, ensuring adherence to high service standards, increasing customer satisfaction scores by 15%.
•
Trained and supervised new employees, improving overall team performance and compliance with food safety regulations.
•
Managed inventory and supplier relationships, optimizing food service operations and reducing costs by 10%.
•
Organized and promoted special events, driving a 20% increase in sales during peak seasons.
•
Balanced daily cash registers, processed transactions, and ensured accurate financial reporting.
•
• Resolved customer complaints in professional and timely manner. Met with customers to discuss service needs and offer available solutions.
•
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage..
•
EDUCATION
Expected in August 2025
Bachelor of Science Clinical Laboratory Science
The University of West Florida, Pensacola, FL
Relevant Coursework: General Chemistry 1-2, Organic Chemistry 1-2, Biochemistry, Clinical Microbiology, Pathophysiology, A&P 1-2, Clinical Genetics
•
CONTACT
Pensacola, United States 32526
*************@***.***
English January 2017
Certified EMT Emergency Medical Technician
Trident Technical College, Charleston, SC
Contact this candidate