Patient Care Personal Assistant
Resume:
Zolene Wise
Hemet, CA *****
***************@*****.***
Professional Summary
Very dependable, driven, fast learner.
Patient Care and making sure they are treated respectful and with the utmost caring and understanding is of great importance to me.
Very detailed and a hard worker, enjoy working with others and helping others. Together we achieve more.
Authorized to work in the US for any employer
Work Experience
Private Nanny
Personal-Beaumont, CA
April 2024 to Present
• Maintained a clean and organized living space for the children, including meal preparation, laundry, and tidying up after activities
• Collaborated closely with parents to understand their expectations regarding routines, dietary restrictions/allergies, milestones tracking etc
• Communicated effectively with parents on a regular basis to provide updates on the child's progress or any concerns that may arise
• Created engaging and educational activities to promote cognitive, physical, and social development in accordance with child's age and interests
• Provided personalized and attentive care for child, ensuring safety, well-being, and development Personal Assistant/Nanny
Strictly Wild-Sage, CA
March 2022 to Present
Help with packing orders, greetings clients, answering questions. Taking care of 2 children ages 3 and 8 mos. Laundry, answers phone, opens and puts away incoming mail and packages. Also do occasional house sitting for this Family.
Patient Access Representative
Physicians for Healthy Hospitals-Hemet, CA
June 2015 to February 2021
Receive patients, address initial inquiries, and forward information about uncommon situations of clients to pertinent healthcare staff. Respond to telephone calls from external stakeholders, answer residents' requests for care/feeding, note messages, and send each communique to relevant employee. File documents, record objective data, and write procedure details of patient care. Keep working area neat and ensure compliance of proper health and safety guidelines. Front Office Receptionist
Apex Ob-Hemet, CA
February 2014 to April 2015
Maintained clean reception area, welcomed patients, and sent queries to respective staff members for assistance. Replied to telephone calls from customers, vendors, and general public and redirected calls to respective employees/departments. Copied, faxed, and filed documents for personnel and arranged meetings, appointments, events, and flights required for business operations. Acquired, sorted, and distributed mail to workers and returned incorrect mail to post office. Front Desk Clerk
Apex Healthcare Medical Center-Hemet, CA
March 2002 to February 2014
Greeted clients, logged arrival, and admission information of each individual and settled concerns telephonically/in-person, or escalated issues to senior officials. Checked available stock in storage, coordinated procurement of supplies, and communicated order information to vendors, contractors, and professional service providers. Assisted in booking of surgeries and sending approval for checkups. Education
Certification in Medical Office Mgmt
Skadron College-San Bernardino, CA
Honor Roll
High school diploma or GED
Corona Senior High School-Corona, CA
September 1980 to June 1986
Skills
• Medical Office Experience (10+ years)
• Workflow Administration (10+ years)
• Communication skills (10+ years)
• Animal restraint (5 years)
• HIPAA (10+ years)
• Leading Customer Support Staff (6 years)
• Customer service (10+ years)
• Anatomy knowledge
• Meal preparation
• Windows (10+ years)
• Medical Terminology (10+ years)
• Customer relationship management (10+ years)
• Epic (2 years)
• Healthcare Administration Training (10+ years)
• English
• Customer Service (10+ years)
• Childcare
• Veterinary experience (2 years)
• Pet care (5 years)
• Office management (2 years)
• Sales
• Cash handling (10+ years)
• Typing (10+ years)
• Experience with children
• Hospital Experience (6 years)
• Computer literacy (10+ years)
• EMR Systems Management (10+ years)
• Data Management
• Organizational skills (10+ years)
• Microsoft Excel (2 years)
• Nannying
• Medical Scheduling (6 years)
• Infant care
• Clerical experience (10+ years)
• Computer Skills (10+ years)
• Inventory Procurement & Control
• Medical terminology (10+ years)
• Multi-line phone systems (10+ years)
• ICD-10 (2 years)
• Toddler care
• Shift management (6 years)
• Management
• Office Administration (3 years)
• Medical Records (5 years)
• Office experience (10+ years)
• Phone Etiquette (10+ years)
• Personal assistant experience (10+ years)
• Health & Safety Protocols (10+ years)
• Physiology knowledge
• Clerical Experience (10+ years)
• Patient monitoring
• Insurance Verification (10+ years)
• Restaurant experience (10+ years)
• Medical records (5 years)
• Babysitting
• Hospital experience (6 years)
• Medical Receptionist (10+ years)
• Microsoft Office (10+ years)
• Internal & External Communications (6 years)
• Caregiving (2 years)
• Animal care
• Office experience (10+ years)
Certifications and Licenses
Driver's License
First Aid Certification
CPR Certification
National CPR Foundation
May 2024 to May 2026
Contact this candidate