Customer Service Care

Priscilla Gonzalez

** ******** **** ******** **, 71037

Cell: 318-***-****

Alt Phone: 318-***-****

*************@*****.***

Customer Service Skills Summary

• Speak both English and Spanish fluently

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

• Check to ensure that appropriate changes were made to resolve customers' problems

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers

• Refer unresolved customer grievances to designated departments for further investigation

• Determine charges for services requested, collect deposits or payments, or arrange for billing

Receptionist Skills Summary

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments

• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations

• Schedule appointments and maintain and update appointment calendars

• Hear and resolve complaints from customers or the public

• File and maintain records

• Receive payment and record receipts for services

• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents

• Analyze data to determine answers to questions from customers or members of the public

• Collect, sort, distribute, or prepare mail, messages, or courier deliveries Employment History

Customer Care Representative (CCR) ~ Budget Prepay Inc. ~ Bossier City, LA ~ 9/2013 to 6/2014

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages. Hear and resolve complaints from customers or the public. Receive payment and record receipts for services. Customer Care Representative (CCR) ~ Budget Prepay Inc. ~ Bossier City, LA ~ 8/2010 to 4/2012

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages. Hear and resolve complaints from customers or the public. Receive payment and record receipts for services. Room Inspector ~ HSS Staffing ~ Bossier City, LA ~ 3/2009 to 5/2010 All Cleaning service .

Receptionist ~ MRJ Tax Service ~ 4/2006 to 11/2008 Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages. Hear and resolve complaints from customers or the public. Receive payment and record receipts for services. Analyze data to determine answers to questions from customers or members of the public Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Education

High School Graduate ~ Ardmore High School ~ Ardmore, OK

Contact this candidate