Financial Services Customer Experience
Resume:
KIANA SQUIRES
OBJECTIVE
To obtain a position utilizing my technical, analytical, and administrative skills with a company that will allow me stability and advancement.
CONTACT INFO
Cell: +1-734-***-****
Email: **********@*****.***
Time Zone: Eastern Standard Time
EXPERIENCE
VOLKSWAGEN FINANCIAL SERVICES- Remote
Funding Auditor
April 2024 – Present
Analyze retail and lease contracts; ensure that all funding documents are signed and dated properly.
Collaborate with dealers and finance managers from multiple dealerships regarding deals.
Navigate through F and I sentinel software to verify that ancillary documents are not expired.
Authenticate buyer’s military status prior to booking deals.
Verify if buyers are eligible for specific rebates/programs.
Adjust buyer’s APR’s when requested by dealers in finance managers.
SPECTRUM- Remote
Recovery/ Collection Specialist
Sept. 2023 – April 2024
Conduct outbound calls to customers with delinquent accounts, employing a professional and customer-centric approach.
Navigate and utilize internal systems to retrieve account information and assess the status of overdue payments.
Engage in effective communication with customers to discuss outstanding balances, payment options, and establish arrangements for resolution.
Process payments promptly and accurately, ensuring proper documentation and adherence to company policies and procedures.
Schedule future dated payments in accordance with customer preferences, minimizing service interruptions and maintaining a positive customer experience.
Update and manage customer payment methods as needed, including the removal or addition of credit cards, bank accounts, or alternative payment options.
Provide clear and detailed explanations of billing statements, monthly rates, and billing cycles to customers, addressing any inquiries or concerns they may have.
AMROCK/ ROCKET MORTGAGE- Remote
Signing Agent Services
April 2022 – May 2022
Efficiently schedule appointments for notaries, aligning with consumers' closing dates and ensuring timely and accurate coordination.
Utilize the Rocket portal to send Hybrid closing documents to notaries, maintaining a secure and organized document exchange process.
Review and adjust fees as requested by notaries before scheduling closing dates, ensuring accuracy and compliance with established guidelines.
Collaborate with notaries to confirm availability, location, and other relevant details for scheduled appointments.
AMROCK/ ROCKET MORTGAGE- REMOTE
Escrow Auditor
Feb. 2022 – April 2022
Confirm and reassure receipt of closing fees from consumers, maintaining clear and open communication throughout the transaction process.
Conduct a thorough analysis of title commitments to ensure accuracy and completeness, verifying that vesting information and liens are up to date and in compliance with legal requirements.
Calculate and meticulously verify recording fees, identifying, and addressing any discrepancies to ensure precise financial documentation.
Collaborate with relevant parties, such as title officers and lenders, to resolve any issues related to title commitments and recording fees, maintaining a high standard of accuracy and efficiency.
AMROCK/ ROCKET MORTGAGE - HYBRID
Recording Auditor
Nov. 2018- Feb. 2020
Organize and arrange recordable documents in the correct order for recording, ensuring compliance with recording office standards and regulations.
Scan and meticulously upload consumer's funds into the ATLAS system, maintaining accuracy and timeliness in
financial transactions.
Receive, scan, and efficiently organize closing packages from UPS shipments, ensuring proper handling and storage of essential documents.
Track and log original documents received from UPS shipments, maintaining a detailed and organized record for reference and audit purposes.
Conduct thorough verification checks to ensure that all required recording documents are present within the closing package, addressing any discrepancies promptly.
AMROCK/ ROCKET MORTGAGE- Remote
Recording Analyst
Aug. 2015 – Nov. 2018
Conduct a thorough review to reassure the legibility of all signatures on recordable documents, ensuring clarity and compliance with legal standards.
Compile and organize recordable documents for submission to designated county and state offices, adhering to established timelines and procedural guidelines.
Verify that recordable documents meet specific state and county requirements, including but not limited to formatting, notarization, and completeness of information.
EDUCATION
Wayne County Community College – Detroit, MI
Aug. 2014- Nov. 2014
East English Village Preparatory Academy - Detroit, MI
Sept. 2009- June 2013
High School Diploma
SKILLS
Microsoft Office (10+ Yrs.)
Auditing (10+ yrs.)
Adobe (10+ yrs.)
Innovative
Team Building
Great Interpersonal skills
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