Customer Service Data Entry

Lynda Bravo

*****.*****@*****.*** 480-***-**** Phoenix, AZ 85007

Objective: Seeking a position that leverages extensive experience in clerical support and customer service. Highly proficient in written and verbal communication, bilingual, and skilled at multitasking in fast-paced environments.

Skills

Office Administration & Clerical Support

Data Entry & Document Management

Customer Service & Client Relations

Microsoft Office Suite (Excel, Outlook)

Mail Processing & Equipment Operation

Organizational & Time Management

Bilingual Communication

Professional Experience

Administrative Assistant USI Insurance Services – Phoenix, AZ August 2015 – June 2022

Coordinate and schedule meetings for clients and prospective partners

Provide administrative support, including data entry and processing applications.

Serve as backup receptionist, managing calls and directing inquiries efficiently

Oversee incoming and outgoing mail processing

Maintain office supplies inventory and place orders as needed

Track and process invoices and claims while assisting with documentation and data management

Retail Associate (Seasonal) Macy’s Incorporated – Phoenix, AZ October 2017 – January 2018

Provided customer service support during peak retail seasons

Assisted with cashier duties, restocking, and handling transactions

Mail Clerk JPMorgan Chase Bank – Phoenix, AZ December 2015 – September 2016

Processed official DACA applications under a government contract

Mail Distribution Clerk JPMorgan Chase Bank – Phoenix, AZ Dec 2014 – June 2015

Sorted and scanned incoming and outgoing mail using UPS, USPS, FedEx, and DHL systems

Managed confidential application processing under a government contract

Conducted data entry and operated 10-key scanning machines

Mailroom Lead Bank of America – Phoenix, AZ Nov 2013 – Oct 2014

Organized and distributed interoffice correspondence and mail

Scheduled and arranged office meetings

Maintained office supply inventory and breakroom organization

Performed clerical duties such as faxing, scheduling, ordering, and filing

Office Assistant / Receptionist Wilmington Trust Company – Phoenix, AZ March 2010 – July 2012

Managed mail processing, faxes, and document scanning

Provided receptionist support and assisted guests

Ordered mailroom and office supplies

Operated postage machines and supported IT troubleshooting

Clerical Assistant Lincoln General Insurance Co. 2006 – 2010

Processed incoming and outgoing mail and maintained records

Provided administrative support for office meetings and document handling

Quality Control Clerk Farm Bureau Insurance Co. 1999 – 2006

Conducted quality assurance on scanned documents

Handled administrative tasks, including printing bills, managing mail, and overseeing file room operations

Education

West High School – Phoenix, AZ

May 1982

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