Customer Service Computer Science

Jalen Xavier Harris

Union City, GA

Email: ***************@*****.*** Phone: 678-***-****

Professional Summary

Undergraduate student pursuing a bachelor's in computer science with strong skills in Java, coding, and cybersecurity. Experienced in customer service, asset protection, and youth mentoring. Passionate about technology, education, and community development. Demonstrates strong teamwork, leadership, and adaptability in high-volume environments.

Work & Volunteer Experience

Youth Program Volunteer – Boys & Girls Club

Atlanta, GA February 2023 – Present

Led STEM and coding activities for children ages 7–14

Provided mentoring and supported digital literacy

Supervised recreational programs promoting teamwork and confidence

Supported event coordination and ensured participant safety

Cashier/Customer Service – Zaxby’s

Perry, GA June 2024 – April 2025

Delivered excellent customer service and managed multiple payment methods

Maintained cleanliness and food safety compliance

Resolved customer issues and supported kitchen staff during busy shifts

Customer Host / Asset Protection – Sam’s Club (Walmart)

Long Island, NY June 2021 – July 2021

Greeted customers and verified membership cards

Checked receipts and monitored entry/exit points to prevent loss

Answered customer questions and supported overall store operations

Education

Bachelor’s in Computer Science

Fort Valley State University – Fort Valley, GA

August 2020 – May 2025

High School Diploma or GED

Skills

Java, JavaScript, POS Systems

Cybersecurity (Critical Infrastructure, Reverse Engineering)

Bilingual Communication

Customer Service & Cash Handling

Youth Mentorship & Program Leadership

Certifications

RBT 40-Hour Certification (2025 – Present)

Completed the 40-hour training to become a Registered Behavior Technician (RBT). This certification prepares individuals to work under the supervision of a Board-Certified Behavior Analyst (BCBA). It focuses on using principles of Applied Behavior Analysis (ABA) to support behavior change, skill acquisition, data collection, and professional conduct.

101 Coding (2023 – Present)

Introductory programming certification focused on foundational coding concepts.

101 Reverse Engineering (2023 – Present)

Training on deconstructing software and systems to understand their design and behavior.

101 Critical Infrastructure Protection (2023 – Present)

Covers fundamental cybersecurity practices for safeguarding essential infrastructure systems.

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