Project Management Customer Service
Resume:
EXPERIENCED LEADER
THELMA C. BANNISTER
PROFILE
Expert-level, bilingual contract analyst and administrator with significant expertise seeking a challenging progressive opportunity. Pertinent skills in accounting and finance, reporting, analytics and project management. Significant expertise in contract management and support, customer service, research, analysis, budgeting, and monitoring with proven results improving processes leading to exceedance of organizational goals.
PROFESSIONAL EDUCATION EXPERIENCE
SUBCONTRACT ADMINISTRATOR (DEPARTMENT OF DEFENSE) 10/2022 – PRESENT
Collects, analyzes, and synthesizes financial data from multiple sources to develop detailed financial reports for governmental reporting, including submissions to the Department of Defense.
Prepares and presents budget and financial reports for leadership, and incorporates key insights on fund distribution, obligations, and expenditures.
Performs complex financial and budget analyses to determine funding requirements, justifies requests, and recommends budget adjustments in response to program and staffing changes.
Creates and maintains tracking sheets for contracts, detailing vital information such as expiration dates, modifications, amendments, and funding statuses to ensure compliance and financial accuracy.
Negotiating, and administering contracts with vendors from cradle to grave (beginning to end).
Reviews and evaluates contracts, identifies red flags, and communicates findings to senior management for further action.
Prepare contractual provisions and administer contract proposals.
Issued purchase orders to various vendors.
Generates and delivers ODC (Other Direct Costs) reports to Project Managers, updates contract balances and advises on financial impacts.
Utilizes Costpoint to extract and generate detailed financial reports, provides actionable insights and recommends courses of action to upper management.
Conducts quarterly forecasts by collecting and analyzing data from various divisions to support strategic financial planning and decision-making.
Determines pricing, margins, and risk factors for active and proposed projects and contributes to development of targeted profit plans and growth strategies.
Creates and submits invoices to government for payment and ensures compliance with contract terms and accurate financial tracking.
CAMPUS ADMINISTRATOR 1/2015 – PRESENT
HOUSTON COMMUNITY COLLEGE SYSTEM, KATY, TX
Managed daily facility operations, addressed logistical needs and guaranteed smooth functioning across multiple campus buildings.
Led team focused on developing business strategies aligned with industry trends, aimed at boosting student enrollment and fostering institutional growth.
Facilitated campus activities by resolving technical issues and coordinating with various departments to maintain operational efficiency.
Enforced district policies and procedures in handling disciplinary actions for students and faculty, ensured compliance and maintaining a safe educational environment.
Processed and completed work orders for facilities across multiple campuses, ensured timely maintenance and addressed infrastructure needs.
Negotiated, and drafted and administered lease agreements for campus facilities, including event spaces and leased areas, such as snack shops and bookstores.
Evaluate requests and requirements, identify risks, develop negotiation strategies, facilitate, and negotiate contracts with vendors, and issue purchase orders.
Played key role in campus recruitment efforts and contributed to the development and execution of strategies aimed at increasing student enrollment.
Coordinated and oversaw student activities, organized events that enhanced campus life and promoted student engagement.
Monitored hallways and buildings to uphold safety protocols, including the enforcement of COVID-19 mask guidelines for students and faculty.
Acted as campus liaison, addressed concerns and facilitated communication between students, faculty, and administration to support campus operations.
Katy, TX
***************@*****.***
SKILLS
Leadership & Administration
Financial Analysis
Procurement
Government Contracting
Complex Project Management
Program Implementation
Stakeholder Engagement & Coordination
Compliance & Best Practices
Relationship & Partnership Building
Strategic Planning
Acquisitions
Market Research, Analysis, and Reporting
Data Management
Compliance
Communication & Collaboration
Team and Relationship Building
Fiscal Oversight
Organization & Process Improvement
EDUCATION
BACHELOR OF ARTS DEGREE,
EDUCATION
Dillard University, New Orleans, LA
MATRICULANT, STUDY ABROAD PROGRAM
Universidad De Madrid - Madrid, Spain
Microsoft Office Suite:
Word, Excel, PowerPoint, and Outlook
MS Teams
Zoom & Google Meet
SAP
Adobe Acrobat
Sharepoint
Google Workspace
FINANCIAL ANALYST 01/2015 – 12/2015
THE HARRIS CENTER FOR MENTAL HEALTH & IDD, HOUSTON, TEXAS
Collected and analyzed financial data to develop detailed spreadsheets, studied trends and created revenue, profitability, and expense forecasts.
Streamlined operations and reviewed financial reports, leading to increased productivity and enhanced company profits.
Conducted complex financial and budget analyses to determine funding requirements and justify requested allocations.
Supported quarterly forecasts by gathering and synthesizing data from various divisions and contributed to accurate financial planning.
Utilized financial technology to generate detailed reports and provided actionable recommendations to upper management.
Assessed pricing, margins, and risk factors for both active and proposed projects in alignment with profitability goals.
Collaborated with stakeholders to develop and maintain profit plans and drove sustainable growth and financial stability.
Provided strategic planning advice and financial oversight and guided corporate decision-making and long-term planning.
Managed corporate watch lists and insurance files and ensured compliance and risk mitigation across the organization.
Monitored, analyzed, and evaluated financial, statistical, and operational data trends to support investment decisions and enhance overall financial performance.
BUYER 1/2014 – 01/2015
THE HARRIS CENTER FOR MENTAL HEALTH & IDD, HOUSTON, TEXAS
•Served as Contract Representative, overseeing the acquisition of IT services and equipment, maintaining compliance with all relevant procurement policies.
•Reviewed and analyzed price quotations, coordinated effort estimates, labor rates, and constructed pricing models in response to solicitations.
•Administered eight government contracts simultaneously as Contracting Officer's Representative (COR) and adhered to contractual terms and conditions.
•Monitored vendor performance and ensured compliance with laws, delivery schedules, payment provisions, and contract data reporting requirements.
•Maintained comprehensive administration records, approved invoices, and conducted quarterly monitoring reports to confirm contractor compliance.
•Managed purchase order dispatch, delivery, and invoicing processes, complying with budgetary regulations and contractual guidelines.
•Negotiated with vendors to secure optimal pricing, maintain inventory levels, and enhance profit margins while guaranteeing consistent product availability.
•Reviewed proposals, qualified vendors, and recommended the most advantageous suppliers, focusing on cost, quality, and reliability.
•Coordinated with clients, subcontractors, and vendors on project budgets, contract revisions, and other contractual matters and streamlined daily operations to maximize productivity.
•Managed over $1 million in monthly active contracts, developed technical specifications, forecasted purchasing trends, and formulated plans for future acquisitions to optimize procurement processes.
SKILLS
TECHNICAL
PROFESSIONAL EDUCATION EXPERIENCE CON’T
PROCUREMENT SPECIALIST 12/2019 – 7/2021
FEDERAL EMERGENCY MANAGEMENT AGENCY (FEMA), BATON ROUGE, LA
Supervised team of four employees, ensured timely submission of work and maintained high performance standards.
Administered contracts totaling over $500K, complying with federal regulations and contract terms.
Acquired vehicles for official business use, negotiated favorable terms and ensured cost efficiency.
Negotiated local procurement agreements worth nearly $240K for goods and services not covered under standard contracts.
Managed the acquisition of IT services and equipment, leveraging Federal Acquisition Regulations (FAR) to write, edit, and oversee contracts.
Analyzed contractor proposals and awarded bids, confirming selection of most cost-effective and reliable options.
Conducted post-award conferences with contractors to clarify and resolve any contractual requirements.
Successfully awarded and managed the logistics for relocating an entire office to a new location with minimal disruption.
Identified and engaged with new suppliers, reduced costs and improved procurement efficiency through strategic industry networking.
Fostered strong vendor relationships and contributed to better planning of promotions, pricing, and inventory levels, which enhanced revenue and profits.
CONTRACT/PROCUREMENT SPECIALIST 1/1999 – 12/2006
U.S ARMY CORPS OF ENGINEERS, NEW ORLEANS, LA
Conducted "cradle-to-grave", life-cycle contracting, acquisition planning, and market research.
Oversaw and participated in formal and informal source selection processes.
Performed cost/price analysis, negotiated, prepared required pre- and post-award contract documents, and full contract administration and closeout.
Analyzed, authored, and proofread contracts, ensuring accuracy and compliance with Federal Acquisition Regulations (FAR).
Issued solicitations for bids, reviewed purchase requisitions, and approved procurement orders to meet organizational needs.
Developed and implemented complex pricing strategies and performed risk and cash flow analyses in line with state and local guidelines.
Conducted cost/price analysis of subcontractor bids and proposals, ensuring competitive and compliant pricing.
Negotiated contract terms, pricing, performance schedules, and coordinated with clients, subcontractors, and vendors on project budgets and contractual revisions.
Managed contracts from inception to completion and provided subject matter expertise on procurement and contract management.
Monitored and paid invoices, tracked budgets against contracts, and mitigated cost overruns in compliance with regulatory requirements.
Prepared proposal cost volumes with supporting documentation, ensuring alignment with FAR and internal estimating policies for successful contract awards.
Identified cost-effective suppliers through industry networking, negotiated advantageous packages, and maintained strong vendor relationships to enhance inventory flow and profitability.
Provided daily support for procurement and contracting functions, including post-award expenditure management, technical specifications development, and financial reporting.
EMERGENCY MANAGEMENT EXPERIENCE
SERVICE
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