Customer Service Team Lead

SKILLS

Teamwork

Calm Under Pressure

Customer Service

Communication

Self-Confidence

Reliable and Punctual

SUMMARY

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

WORK EXPERIENCE

Team Lead Merchandiser Jun 2024 - Dec 2024

Pepsico Beverages Company Auburn, WA

Improved store appearance with effective merchandising strategies, driving customer satisfaction and repeat business.

Provided training to new team members on merchandising best practices, enhancing overall team performance.

Collaborated with sales team to identify and fulfill customer needs. Evaluated product quality and vendor performance to maintain quality standards. Shifted around co-workers during 8-12 hour shift each work day to make sure that all stores routed to the team that day was serviced.

Merchandiser Jan 2024 - Jun 2024

Bigfoot Beverages Redmond, OR

Ensured optimal stock levels to meet customer demand, conducting regular inventory assessments.

Increased customer engagement by providing knowledgeable product recommendations. Streamlined restocking process, reducing time from shipment arrival to floor display. Verified products appeared at correct locations in proper quantities. Team Lead Merchandiser Nov 2021 - Jun 2023

Pepsico Bottling Company Auburn, WA

Organize co-workers daily into text groups by work area in order to receive updates at specific time intervals on how routes were going.

Utilize updates to shift around others in order to successfully service all scheduled accounts.

Communicate with stores about product outages and explain what is being done to fix the issue.

Create solutions on the fly to problems team might face at any of their accounts. Merchandiser Apr 2020 - Jun 2023

Pepsico Bottling Company Auburn, WA

Created visual displays to highlight new and featured products to drive sales. Monitored inventory levels and kept adequate stock in product displays, coolers and shelving on sales floor.

Established strong vendor relationships to maintain and support business. Removed damaged, out-of-code, not-in-set and discontinued items from sales floor. DARRIAN BATES 253-***-****

**************@*****.***

Lakewood, WA, 98499

Concessions Worker Jun 2016 - Mar 2020

Ivars Sports And Entertainment Tacoma, WA

Worked with team to provide stellar service during busy periods and meet customer demands.

Communicated with customers to prepare food items and drinks, complying with requests and preferences.

Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.

Monitored inventory and notified management of deficiencies or shortages. Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

EDUCATION

Associate of Arts: Direct Transfer Agreement Jun 2020 Pierce College At Fort Steilacoom, Lakewood, WA

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