Patient Care Medicaid Eligibility

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

KASSANDRA PEREZ

LAKELAND, FL 33809

863-***-**** ******@*****.*** WWW: Bold Profile Looking for a new growth opportunity within this dynamic Organization that I can learn from and make a strong contribution. I am looking for growth opportunities.

• Managing as many as 120 employees. • Clinical Staff Management Experienced in Training effective new

employees.

• Proficient operations and compliance

management.

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• Staff Support • Professional Development

• Interdepartmental Functions Coordination • Office daily operations APPRIO HEALTH

Patient Advocate Tampa, FL March 2024 - June 2025 Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.

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Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.

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Managed high caseloads of more than 100 cases each month. Efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently.

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Provided support to colleagues, sharing expertise on complex cases and assisting in the training of new team members.

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Participated in ongoing professional development opportunities to stay informed about industry trends and maintain proficiency in job-related skills.

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ADVANCED CARE HOSPITALIST

HR Manager 4315 Highland Park Blvd February 2023 - February 2024

• Managed employee disputes by employing conflict resolution techniques. Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.

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• Guided leaders and employees on company policies, programs, benefits and salary. Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.

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• Devised hiring and recruitment policies for 120-employee company. LAKELAND REGIONAL HEALTH

Medical Staff Coordinator Lakeland, FL June 2017 - February 2023 Led diverse team of medical and administrative professionals in day-to-day Hospital activities such as patient care, new business development and patient relations.

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• Maintained accuracy, completeness and security for medical records and health information.

• Input data into computer programs and filing systems. Communicated effectively with Medical staff, patients, and administrators to achieve optimal patient care.

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Handled high-volume data entry of demographics, Death Certificates and any required medical documentation.

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• Managed multi-line phone system and pleasantly assisted Medical Providers. Managed calendar and schedules for over 120 Medical Providers based on optimal patient loads and provider availability.

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TMX FINANCE

Store Manager Lakeland FL January 2015 - February 2017

• Effectively leads team in operational excellence in lending and collecting

• Trained all new employees and conducts all existing employees training updates Handles all store customers, from service escalation, to scheduling appointments, cash handling, and applications for lending and collecting

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• I also worked as operational, and repossessions manager

• Processed Auto Insurance claims

• Completed weekly schedules according to payroll policies. SUNBELT CREDIT/MARINER FINANCE

Sr. Asst. Manager Lakeland FL September 2010 - January 2015

• Performed duties such as customer escalation

• Assisted senior-level credit officers with complex loan applications

• Analyzed applicants' financial status, and credit to determine feasibility of granting loan

• Educated customers on the variety of loan products and available credit and Insurance options

• Effectively managed more than 250 client relationships

• Completed training to advance to store Manager

• Processed Life and Health Insurance claims

• Completed Effective Employee Training Classes.

EDUCATION

ADDITIONAL INFORMATION

CERTIFICATION AS EMERGENCY MEDICAL TECHNICIAN (E.M.T Emergency Medical Technician

Florida Career Institute

Lakeland, FL January 2010

ASSOCIATE OF SCIENCE Medical Assistant

Everest University

Lakeland, FL September 2008

Leader of Everest University Ambassadors. Voluntary on Campus Mentoring program for new Students.

• Obtained 215 Life, Health, and Variable Annuity License-State of Florida.

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