Customer Service Representative

***** ******** **** *****, *******, ***** • 832-***-**** • ******.********@**.***

Temeka Benjamin

Healthcare Patient Customer Service Representative

Healthcare Patient Customer Service Representative with over 26 years of extensive expertise in patient advocacy and relationship building. Demonstrates a strong ability to enhance operational efficiency and service quality through effective engagement strategies and performance tracking. Committed to fostering collaborative environments and improving patient satisfaction through innovative workflow automation and crisis management solutions.

EMPLOYMENT HISTORY

Customer Service Rep

Mindlance Staffing/Cigna, Remote — Jun 2023 - Mar 2024

Coordinate appointment rescheduling to boost provider-patient engagement and service quality. Cultivate strong provider relationships, aligning schedules with business needs and compliance. Manage provider schedules, ensuring compliance with licensing and travel capabilities.

Execute daily schedule accuracy checks, optimizing provider routes and availability.

Facilitate communication with providers and management, maintaining service standards.

Meticulously track and report key performance indicators, identifying areas for improvement in resource management processes.

Facilitate effective communication between providers and management, maintaining high service standards and enhancing overall operational efficiency.

Drive appointment rescheduling initiatives to enhance provider-patient engagement, resulting in improved service quality and patient satisfaction.

Notary Signing Agent/Self Employment

Solutions for Success, Houston — May 2016 - Present

Facilitate loan document signings, ensuring compliance and accuracy. Streamlined client communication, enhancing satisfaction and trust. Utilize legal knowledge to resolve signing discrepancies efficiently.

Coordinate with title companies to ensure timely document processing.

Manage complex notarization processes, ensuring legal compliance and accuracy. Streamline document workflows, reducing processing time and enhancing client satisfaction.

Analyze and resolve signing discrepancies swiftly, leveraging in-depth legal knowledge to maintain document integrity and expedite processing.

Medical Scheduling Specialist

Memorial MRI & Diagnostic Clinic, Houston, TX — 2008 - Jul 2016

Coordinated with medical staff to ensure seamless patient flow. Facilitated interdepartmental communication, enhancing overall clinic operations and patient satisfaction.

Healthcare Administrator

Holly Convalescent Center, Holly, Michigan — May 1998 - Jan 2008

Managed daily operations, optimizing patient care and staff efficiency.

Implemented cost-saving strategies, achieving significant budget improvements. Led team initiatives to streamline processes, enhancing productivity.

Collaborated with medical staff to boost patient satisfaction and service delivery. Developed staff training programs, increasing competency and morale.

Spearheaded operational improvements, enhancing patient care quality and staff efficiency while optimizing budget through strategic cost-saving measures.

SKILLS

Patient Advocacy Engagement Strategies

Performance Tracking Operational Efficiency

Relationship Building Workflow Automation

Service Quality Crisis Management

Inventory Management Quality Assurance

Risk Assessment Data Entry

Health Education Technical Support

Healthcare Compliance Service Coordination

Patient Education Customer Retention

Resource Allocation Regulatory Knowledge

EHR

Experienced

Emotional Intelligence

EDUCATION

Diploma

Natchitoches Central High School, Natchitoches, LA — Aug 1986 - May 1990

Houston Community College, Houston, TX — Jun 2021

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