Public Relations Guest Services

DANNY MALABA

***************@*****.*** +(1-672-***-**** in/dannykanyinda

SUMMARY

Results-driven sales professional with 3 years of experience in B2B and B2C sales Proven track record of exceeding sales targets, building strong client relationships, and driving revenue growth. Adept at negotiation, who knows the importance of empathy and attentiveness in closing deals, and passionate about delivering exceptional customer experiences. TECHNICAL SKILLS & CORE RESPONSIBILITIES

Client relationship management, Negotiation, closing deals, customer retention, and sales software proficiency such as Salesforce, Zendesk, and after-sales support.

Languages: French and English fluently.

PROFESSIONAL EXPERIENCE

Sales Agent November 2024

1- 800-GOT - JUNK

. Answer incoming Australian calls and provide a world-class experience for our Australian customers.

. Explaining how we can make junk disappear with just a point of a finger Customers call in for various reasons such as inquiring about our services, they have junk to remove and want to see if we service their area, if and when we can take it away, and often ask about pricing. In these instances, you will answer their questions to convert those inquiries to bookings for our truck team members to take away their items

Guest Services

ARC’TERYX headquarters July 2024

. Responding to guest contracts through multiple channels, including phones, emails, web reviews, and live chat.

. Utilizing a detailed understanding of Arc’teryx Guest Services and After-Sales procedures to answer inquiries regarding products, technical features, and repairs using Salesforce. Sales Representative

Rogers April 2024

. Collaborate closely with the marketing team to create and execute successful campaigns, and monitor their effectiveness

. Engage in meaningful conversations with consumers, actively listen to their concerns and needs, and provide them with all the necessary information to make informed decisions about products or services Attend marketing meetings and presentations to potential clients, communicate product value, and proactively address concerns and questions.

EDUCATION

Zendesk certificate. 2024

Bachelor of Marketing.

Damelin – Mowbray Campus • 2023

Customer Relationship Management. 2022

Contact this candidate