DANNY MALABA
***************@*****.*** +(1-672-***-**** in/dannykanyinda
SUMMARY
Results-driven sales professional with 3 years of experience in B2B and B2C sales Proven track record of exceeding sales targets, building strong client relationships, and driving revenue growth. Adept at negotiation, who knows the importance of empathy and attentiveness in closing deals, and passionate about delivering exceptional customer experiences. TECHNICAL SKILLS & CORE RESPONSIBILITIES
Client relationship management, Negotiation, closing deals, customer retention, and sales software proficiency such as Salesforce, Zendesk, and after-sales support.
Languages: French and English fluently.
PROFESSIONAL EXPERIENCE
Sales Agent November 2024
1- 800-GOT - JUNK
. Answer incoming Australian calls and provide a world-class experience for our Australian customers.
. Explaining how we can make junk disappear with just a point of a finger Customers call in for various reasons such as inquiring about our services, they have junk to remove and want to see if we service their area, if and when we can take it away, and often ask about pricing. In these instances, you will answer their questions to convert those inquiries to bookings for our truck team members to take away their items
Guest Services
ARC’TERYX headquarters July 2024
. Responding to guest contracts through multiple channels, including phones, emails, web reviews, and live chat.
. Utilizing a detailed understanding of Arc’teryx Guest Services and After-Sales procedures to answer inquiries regarding products, technical features, and repairs using Salesforce. Sales Representative
Rogers April 2024
. Collaborate closely with the marketing team to create and execute successful campaigns, and monitor their effectiveness
. Engage in meaningful conversations with consumers, actively listen to their concerns and needs, and provide them with all the necessary information to make informed decisions about products or services Attend marketing meetings and presentations to potential clients, communicate product value, and proactively address concerns and questions.
EDUCATION
Zendesk certificate. 2024
Bachelor of Marketing.
Damelin – Mowbray Campus • 2023
Customer Relationship Management. 2022