Customer Support Business Development

A motivated and result-driven sales and customer support leader offering a strong foundation in business, sales and customer satisfaction. Proven ability to drive efficiency and team performance through effective communication, coaching and automation, while delivering successful outcomes and collaborating within cross-functional teams.

Customer satisfaction

Lead qualification and sales

Process improvement

Team building

Report writing and presenting

Critical thinking and analytical skills

Excellent communication skills

Ability to work in office or remotely

Strong interpersonal skills

Adaptable and quick learner

Proactive and self-motivated

Exceptional organisational skills

KPMG JESS

Future Services International

Proposal Officer

Business Development Executive

Organized, researched and managed client -facing documents, including but not limited to proposals, client questionnaires, and oral presentation documents to gain and support new business. Reviewed Request for Proposals to create effective winning proposals to win business for the company. Managed the proposal process including creating an effective timeline to ensure deliverables are delivered on time. Coordinated with local and U.S resources from multiple business departments to achieve business objectives within scheduled time frames and deadlines. Prospected for potential clients, partners and sponsors for various business opportunities while exceeding expectations and securing new business for the company. Promoted company initiatives and programs through interviews and led sales and business related workshops. Maintained high level of product and system knowledge, scheduled business advice appointments and managed client relationships both in person and virtually.

University of the West Indies. Bachelor of

Arts, Liberal Studies

CXC National Awards- Literature in English 2005

(2nd highest examination mark in the country)

Hubspot Training Certification KPMG JESS GEM (Going the Extra Mile) Award 2020 Editing and Proofreading Made Simple--January

2024

Influx

Sales Development Representative Team Lead

Majors: English, French and Philosophy

LinkedIn Learning: Problem Solving

Managed the operational activities of the SDR team.Developed and implemented more effective processes for lead qualification and customer engagement, and improved response times. Highly efficient at deescalating issues which contributed to the increase in new business revenue and improving customer retention. Effectively led an international Inbound Sales Development team of 5 and worked with CRMs such as Hubspot, Sales Force and Zendesk. Assisted in the development and management of key performance metrics and indicators enabling data-driven decision-making at all levels of the organisation. Effectively managed reports on the lead funnel and sales pipeline in a way that drives further action in marketing, sales, growth and product development. May 2022-November 2024

August 2019-March 2021

March 2014-July 2019

PROFESSIONAL SUMMARY

347-***-**** · **************@*****.***

155 Linden Boulevard, Brooklyn, New York 11226

Tamara Morris

PROFESSIONAL EXPERIENCE

EDUCATION & CERTIFICATIONS AWARDS AND ACHIEVEMENTS KEY COMPETENCIES

Sales Development Representative

Introduced company to prospective clients, handled inbound and outbound calls, sent and received emails, scheduled appointments, qualified leads, and converted qualified leads to customers to move leads through the sales pipeline. October 2021-May 2022

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