Customer Service Data Entry

Jazz Michelle Ruff

Jazzruff**@gmailcom -678-***-****

Atlanta, GA30316

PROFESSIONAL SUMMARY

Detail-oriented and highly organized Operations Associate with proven experience in data entry and claims processing within fast-paced administrative and operational environments. Skilled in accurately entering, verifying, and managing large volumes of data while maintaining strict confidentiality and compliance with regulatory standards. Adept at streamlining workflow processes, supporting cross-functional teams, and ensuring timely resolution of claims with high accuracy. Demonstrates strong analytical skills, attention to detail, and a commitment to quality service. Proficient in a range of software tools including MS Office Suite, CRM systems, and claim management platforms. Recognized for reliability, integrity, and the ability to adapt quickly to evolving business needs.

TECHNICAL EXPERIENCE

Software/Databases: Microsoft Word, Excel, Google Docs, Google Drive, Outlook, Microsoft Teams

Others: Able to multi-task in a fast-paced environment, Adaptable team player

PROFESSIONAL EXPERIENCE

MAGMUTUAL INSURANCE – Atlanta, GA Sep 2022 – Nov 2024

Operations Associate, Data Entry/Claims Processor

Processing incoming and outgoing claims. Managed data processing for incoming and outgoing claims.

Collaborated with internal and external partners to provide and obtain necessary information.

Generated claims history reports, COI reports, and loss run reports.

Ensured data integrity in all documentation.

Coordinated with the underwriting department and REOs to gather claim information.

Provided details on limits, retro dates, coverage amounts, policy dates, and agents' information.

TRUIST BANK – Atlanta, GA May 2022 – Sep 2022

Loan Preservation Specialist, Data Entry, Customer Service

Delivered customer service to clients, business partners, and vendors via phone and writing.

Adhered to the perfect client experience model.

Minimized risk by applying bank, investor, insurer, and regulatory guidelines accurately.

Monitored and followed up with clients to ensure effective workout execution.

Logged and detailed client complaints and resolutions in the system.

WIPRO – Atlanta, GA Mar 2022 – May 2022

Data Loading Analyst, Data Entry

Reviewed initial credentialing practitioner/provider files for Credentials Committee Meetings.

Maintained HIPAA compliance for all records and data.

Updated and managed credentialing databases, including affiliations and tax status.

Entered billing information as required.

Analyzed data sets to identify discrepancies, errors and inconsistencies.

Resolved various issues related to data loading process such as missing values or incorrect format of the source files.

COX AUTOMOTIVE – Atlanta, GA Nov 2021 – Feb 2022

Senior Client Representative, Customer Service

Provided prompt and courteous customer service to clients.

Handled high volumes of customer calls, providing satisfactory answers.

Reviewed member accounts and provided updates on automotive and state regulations.

Led collaborations with other call center teams to improve customer service.

Originated loan and title documents for automotive lending in assigned DMV jurisdictions.

AMERISAVE MORTGAGE – Atlanta, GA Mar 2020 – Oct 2021

Collateral Specialist, Data Entry

Reviewed loan documentation to ensure accuracy and completeness prior to closing.

Prepared Collateral files for loans, including verifying lien perfection of security interests in personal property.

Researched legal documents related to secured transactions such as mortgages, deeds of trust, and promissory notes.

Reviewed client documentation and contracts for discrepancies and mistakes.

Maintained accurate records of all secured transactions.

EDUCATION

Associate of Arts, Psychology

Northeast Community College, Booneville, MS

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