Patient Care, Customer Service

RUTH DAPO-TIJANI

Arlington, TX ***** · 682-***-**** · ************@*****.***

Professional Summary

Compassionate and dependable Certified Nursing Assistant (CNA) with hands-on experience in patient care, safety monitoring, and support for individuals with a range of physical and emotional needs. Proven ability to assist with daily living activities, observe and report changes in patient condition, and work collaboratively with nursing staff. Known for creating a safe, respectful, and comfortable environment for patients in hospital and home settings. Core Skills

● Patient Care & Safety

● Certified Nursing Assistant (CNA)

● ADL Support (Bathing, Dressing, Grooming)

● Vital Signs Monitoring

● Crisis Prevention & De-escalation

● Infection Control Practices

● HIPAA Compliance & Documentation

● Compassionate Communication

● BLS & First Aid Certified

● Team Collaboration with Nurses & Physicians

Professional Experience

4Life Home Health LLC - Arlington, Tx

April 2025 - Date

● Assist clients with Activities of Daily Living (ADLs), including bathing, grooming, dressing, toileting, and mobility

● Provide companionship and emotional support to enhance the client’s quality of life

● Perform light housekeeping duties such as laundry, meal preparation, and maintaining a clean environment

● Assist clients to take medications and report any changes in health to supervisors or family members

● Monitor and record vital signs and other basic health indicators as instructed

● Accompany clients to medical appointments or errands as needed

● Follow care plans established by healthcare professionals or family caregivers

● Maintain accurate documentation of services provided and observations Patient Safety Assistant

John Peter Smith Hospital - Fort Worth, TX

May 2023 – April 2025

● Monitored patients, including those with mental health challenges and complex needs.

● Documented behavior and physical changes; reported updates to clinical teams.

● Ensured patient safety through regular rounds and protocol adherence.

● Assisted with hygiene tasks and mobility support as needed.

● Maintained a calm, caring presence to support patient recovery. Home Health Aide

Assisting Hands – Mansfield & Burleson, TX

November 2022 – April 2023

● Provided personal care including bathing, toileting, dressing, and grooming.

● Monitored and reported physical and emotional changes to healthcare providers.

● Offered companionship and encouraged social interaction.

● Transported clients to appointments and assisted with mobility devices. Travel Consultant

Darutots Travel Ventures – Arlington, TX

November 2018 – October 2022

● Delivered personalized international travel consultations tailored to each client’s budget, travel goals, and preferences.

● Managed end-to-end travel planning, including booking of flights, hotels, cruises, rental cars, and guided tours.

● Advised clients on visa requirements, passport validity, COVID-19 protocols, travel insurance, and destination-specific entry rules.

● Created detailed itineraries, travel checklists, and reminders to ensure clients were fully prepared for their journeys.

● Followed up with clients before, during, and after travel to provide support and address any concerns or changes.

● Maintained updated knowledge of airline regulations, global destinations, currency exchange, and travel advisories.

● Resolved booking issues or last-minute changes quickly and efficiently to minimize disruption and ensure client satisfaction.

● Developed repeat business and referrals through exceptional customer service and attention to detail.

● Used reservation systems (e.g., Amadeus or Sabre) to ensure accurate ticketing and coordination with international vendors.

Customer Service Supervisor

British Airways Nigeria – Ikeja, Lagos, Nigeria

October 2000 – November 2018

● Supervised and mentored a team of 15+ customer service agents in a high-traffic international airport setting.

● Delivered training on ticketing, conflict resolution, baggage handling, and airline service policies to ensure consistent, high-quality customer care.

● Handled complex or escalated passenger concerns involving missed connections, delays, or special requests, including VIP travelers and medical cases.

● Ensured accurate and timely check-in, gate coordination, and safe baggage processing for multiple daily international flights.

● Liaised with immigration, customs, ground handling teams, and airline operations for smooth flight turnaround.

● Monitored performance metrics, created shift schedules, and conducted regular team meetings to improve morale and productivity.

● Oversaw on-time aircraft dispatch coordination with ramp and gate agents, pilots, and cabin crew.

● Recognized by management for maintaining calm under pressure and upholding brand standards in challenging situations.

● Ensured compliance with safety regulations, security protocols, and customer service standards.

● Played a key role in onboarding and training new hires, contributing to a cohesive and efficient department.

Education

Tarrant County College – Fort Worth, TX

Prerequisites in Nursing (In Progress)

Lagos State University – Lagos, Nigeria

Bachelor of Science in Geography and Planning – Second Class Upper

New Era Girls Secondary School – Lagos, Nigeria

High School Diploma

Certifications

● Certified Nursing Assistant (CNA)

● CPR – Basic Life Support (BLS), American Heart Association

● First Aid Certification

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