Customer Service Representative

CHRISTINE SCHRIEFER

***** ***** ****, ****** *******, FLORIDA 34135

***********@*****.***; 317-***-****

EDUCATION

December 2017

Associate of Science in Accounting, Indiana Institute of Technology, Fort Wayne, Indiana

SOFTWARE SKILLS

Microsoft Office, Excel, PeopleSoft, IQ, Oracle JD Edwards, Oracle, Salesforce, Dentrix, Docutrack, Framework

EXPERIENCE

Young at Heart Pharmacy – July 2024 to April 2025

Customer Service Representative

●Respond to and document incoming requests from customers

●Direct specific inquiries to appropriate team or individual

●Fulfill customer requests accurately

Finishmaster - April to May 2024

Remote Cash Application Specialist

●Applying daily cash from the lockbox, daily store cash, the credit card customer service department, and corporate credit cards

●Answering customers and store emails from multiple email accounts.

●Applying applications from store and credit collections department request

Heartland Dental – April to December 2022

Remote Cash Application Specialist

●Post payments and reconcile to patient accounts

Indiana Housing & Community Development Authority – June 2021 to March 2022

Emergency Housing & Community Development Authority

●Provided exemplary customer service to applicants

●Associated vendors by answering general program questions

●Provided status updates on the applicants file and reassigned files to determine eligibility

Herff Jones – March to June 2021

Collections Department

●Keeping accurate records and reporting on collections activity in PeopleSoft

●Contacting customers and informing them of overdue invoices

●Responding to customer queries via email

Target Warehouse – July 2019 to February 2021

Family Caretaker – June 2017 to September 2019

Herff Jones – November 1994 to June 2017

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