Service Representative Customer

MCDONOUGH, GA *****, MCDONOUGH, US, ***** •

*****************@*****.*** • +1-470-***-****

SHAVONNA JACKSON

Customer Service Representative

PROFESSIONAL SUMMARY

Customer Service Representative with 4 years of experience excelling in communication, conflict resolution, and team collaboration, significantly enhancing customer loyalty and sales. Proven track record in dispatching and security roles, ensuring seamless operations and regulatory compliance. Driven to leverage skills in emergency response and documentation to foster innovative solutions and contribute to organizational growth.

EMPLOYMENT HISTORY

CUSTOMER SERVICE REPRESENTATIVE Dec 2024 - Present TOYOTA SOUTH Morrow, GA

FIELD DISPATCHER Dec 2023 - Jan 2025

STG Logistics Conley, GA

CORRECTIONAL OFFICER May 2022 - Mar 2023

Clayton County Sheriff's Office Jonesboro, GA

911 DISPATCHER Jul 2021 - Apr 2022

Clayton County Sherriff Office Jonesboro, GA

EDUCATION

HIGH SCHOOL DIPLOMA Sep 2016 - May 2019

Harold Vincent HS Milwaukee, WI

SKILLS

Dispatching, Security, Documentation, Emergency Response, Communication, Conflict Resolution, Sales, Team Collaboration, Report Writing.

Maintain customer satisfaction through follow-ups, boosting loyalty and repeat business. Deliver detailed vehicle demos, enhancing customer feedback and driving sales. Collaborate on pricing strategies, ensuring clear communication and customer trust. Recommend tailored vehicle options, significantly improving conversion rates. Address post-sale concerns, reinforcing customer relationships and satisfaction. Crafted personalized follow-up strategies, which cultivated long-term customer relationships and boosted repeat purchase rates. Utilized strong interpersonal skills to assist customers throughout their purchasing journey, contributing to a positive team dynamic. Dispatch personnel accurately, ensuring timely coordination of logistics operations. Improve response times and operational efficiency through streamlined dispatch processes. Analyze call data to optimize staffing and resource allocation proactively. Foster teamwork and reduce service delays by coordinating with drivers and crews. Maintain accurate logs and reports, supporting regulatory compliance in dispatch operations. Maintained comprehensive logs and reports for accuracy in dispatch operations, contributing to regulatory compliance. Coordinated logistics operations to ensure timely dispatch, significantly enhancing delivery reliability and customer satisfaction. Orchestrated effective communication between drivers and crews, reducing service delays and fostering a cohesive team environment. Implemented streamlined dispatch processes, resulting in enhanced operational efficiency and noticeable gains in overall productivity. Ensured facility security through checks, reducing incidents and enhancing safety. Resolved conflicts among inmates, fostering a respectful environment. Documented inmate activities meticulously, aiding accurate decision-making. Coordinated secure inmate transport, minimizing risks effectively. Trained staff on procedures, promoting a cohesive management approach. Coordinated with team members during inmate transport, ensuring secure movements and minimizing risks throughout the process. Fostered a respectful environment through effective conflict resolution, promoting positive interactions among inmates and staff. Maintained meticulous documentation of inmate activities, contributing to accurate records and informed decision-making. Coordinated emergency dispatch, reducing response times and boosting community safety. Monitored incidents to optimize resource allocation, enhancing operational efficiency. Facilitated first responder communication, improving teamwork and emergency operation success. Monitored real-time incidents to assess resource allocation, optimizing unit deployment and improving operational efficiency. Facilitated information sharing among first responders, strengthening teamwork and enhancing the effectiveness of emergency operations.

Maintained precise documentation of emergency calls, ensuring compliance with operational standards and aiding in thorough post- incident reviews.

Provided calm and clear instructions in high-pressure situations, guiding callers through emergencies with confidence and clarity. Analyzed incident patterns to inform resource allocation, leading to optimized unit deployment and enhanced operational efficiency.

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