Human Services Information Technology
Resume:
Christopher D. Smith
Raleigh, NC 27610
***************@*****.***
Collegiate Training:
Bachelor of Business Administration, North Carolina Central University, 2000
Concentration: Business Management
Master’s in Business Administration, University of Saint Mary, 2015
Concentration: Health Care Management
Relevant Work Experience:
NTT Data: Information Technology Senior Principal Consultant, 2023-Present
oProvide consulting and business analysis support for Tennessee Human Services and the Tennessee Eligibility Determination System (TEDS) software. Duties include:
Reviewing software test scripts to help maintain and update TennCare software
Provide UAT (User Acceptance Testing) and QA (Quality Assurance) support
Auditing existing scripts for accuracy and completion
Providing software and knowledge expertise in TEDS, JIRA, JAMA and all associated computer programs
Wake County Government: Human Services Administrative Supervisor, 2020-2023
oSupervised a team of 10+ customer service and administrative staff. Duties included:
Developed and prepared assistance documents be dispersed to the general public
Prepared client intake data reports for upper level management
Developed ways to make current procedures more efficient
Promoted a high level of customer satisfaction
Created virtual platforms to allow clients to meet with case managers and other necessary staff members
Wake County Government: Human Services Managed Care Case Manager, 2013-2020
oServed as a provider relations liaison and vendor management expert for Wake County. Daily tasks included:
Managing Wake County’s existing relationships with local Medicaid service providers.
Analyzing managed care data to and primary care exemption rates
Assisting local medical providers with Medicaid billing concerns
Providing internal managed care expertise to Wake County case managers and staff.
Facilitating and conducting Carolina ACCESS training sessions as needed
nThrive/Adreima: Medicaid Eligibility Specialist, 2011-2013
oScreened uninsured patients for Medicaid eligibility with the intent of increasing the hospital’s Medicaid revenue. Daily tasks also included:
Analyzing and updating the hospital’s electronic health records
Meeting quarterly financial goals and enrollment quotas
Providing input for increasing the hospital’s Medicaid revenue
Preparing daily reports to identify progress towards meeting financial goals
Validating services rendered by the hospital prior to submitting billing for payment
Serving as a liaison between Adreima and other organizations such as Social Services.
Submitting billing to the state or appropriate funding source for payment.
Professional Certifications:
IIBA Level 1 Business Analyst Certification
Qualified Developmental Disabilities Professional (QDDP)
Qualified Mental Health Professional (QMHP)
Certified NC SNAP Examiner
Generative AI 101 Certification
Gen AI Yellow Belt – Level 1 Certification
Software Proficiencies
JAMA
JIRA
NCFAST (North Carolina Families Assessing Services through Technology)
TEDS (Tennessee Eligibility Determination System)
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Community Involvement/Volunteer Experience:
City of Raleigh: Volunteer Basketball Coach, Recreation Leader, Program Instructor
Wake County Government: Disaster Shelter Dormitory Leader
Wake County Public Schools: PTA President, PTA Vice President, Event Volunteer
References:
Available Upon Request
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