Service Representative Customer

Farrah Hannah

Customer Service Representative - North Little Rock Electric Department

Mayflower, AR

***********@*****.***

(501) 339 – 1463

I am a resourceful and energetic individual seeking a part-time position where I may utilize my organizational, office and accounting skills to help contribute to the growth and success of a progressive establishment.

Work Experience

Accounting Clerk III

City of North Little Rock – Electric Department-North Little Rock, AR October 2023 to present

Accounts payable clerk along with customer deposit reconciliation. Back up to the Sr. Accounting clerk. Creating invoices, requisitions, purchase orders, journal entries, printing checks, journal approvals, stocking and ordering office supplies. Mailing payments. Customer Service Representative

City of North Little Rock - Electric Department - North Little Rock, AR August 2018 to October 2023

First line of contact. Handling customers both in-person, by phone and emails. Helping customers apply for new services, transfer services or close-out services. Handling disputes and issues for the customer along with providing them with informational material. Working with co- workers and supervisors to help give customers the best support possible. Reviewing paperwork and documents for accuracy, updating files, record retention, reports, filing, and faxing. Fiscal Support Specialist

UNIVERSITY OF CENTRAL ARKANSAS - Conway, AR

December 2011 to August 2018

Duties: First line of contact, answering phones, corresponding with the general public, student body and UCA faculty and staff by emails, letters and phone, processing scholarship deposits, reviewing appeals for evaluation, distributing mail, scholarship searches, data entry and updating files, record retention, reports, requisitions and inventory, opening and closing the office, filing, faxing, and creating, maintaining, and implementing policies and procedures Office Manager and Optometrist Assistant

HULL EYE CLINIC - Conway, AR

August 2011 to December 2011

Duties: First line of contact, running reports, processing deposits, ordering and managing inventory, answering phones, scheduling appointments, bookkeeping, data entry Education

Associate of Arts

Pulaski Technical College

May 2010

Certificate of Accounting

Pulaski Technical College

May 2011

Skills

Accounts Payable (1+ year)

Customer Deposit Reconciliation (1+ years)

Databases (10+ years)

Detail Oriented (10+ years)

Invoices (2+ years)

Microsoft Office (10+ years)

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