Business Process Customer Service
Resume:
Sharvani Ravikanti
Phone: 301-***-****
Email: *******@*****.***
Professional Summary
* ***** ** ********** ** a Workday consultant in configuration, developing integrations/reports using Workday.
Experience in understanding client business requirements, Organizational Hierarchy setup, Tenant setup and system process designs.
Experience in configuring Compensation framework.
Worked in customizing business process and other condition rule within business processes.
Workday HCM reporting – Report writer, creating Workday Calculated fields, custom and advanced reports Knowledge on different integration both inbound outbound using different template models EIB, Core Connectors, PICOF and Workday Studio.
Experience in creating Job Profiles, Job Families and Job Family Groups, also worked with the creation and maintenance of position and job staffing models and Headcount Groups.
Consultative marketing professional who goes above and beyond basic administrative tasks and takes multiple projects at once.
Expertise in Workday compensation packages including salary, bonus, allowance, commission, and merit plans for multiple countries including merit and bonus plan processing.
Excellent work ethic and strength in boosting company morale. Quickly grasps business priorities. Client focused, result oriented and motivated professional.
I have strong customer service and communication skills and have a successful track record of achieving high client satisfaction.
Education
Bachelor’s degree from Kamala Nehru College, Delhi University, 1999
Master’s degree from Jamia Millia Islamia, 2001
Master’s degree (HR) from Jamia Millia Islamia, 2007
Skills
Data Management
Strong verbal communication
Strong organizational skills
Team management skills
Self-motivated
Project Management
Risk management processes and analysis
Workday security administrator
Document Processing: MS PowerPoint, MS Word, MS Excel
Workday Skills: Workday HCM, Workday Conversions, Workday Report writer, Workday Studio, EIB and Core Connectors
Experience
Client: Rite Aid Headquarters Corp., Etters, PA
Role: Analyst III, HRIS Compensation
From:- November 2022 Till:- May 2025
Responsibilities:
Configured and managed Compensation Grades and Compensation Grade Profiles to support organizational compensation structures.
Resolved issues and supported configurations related to Azure DevOps (ADO), Compensation, and Reporting.
Experience with sales incentive compensation and a sales organization
Proficiency in using HRIS systems and databases for compensation data management.
Analyzing job descriptions and determining appropriate salary grades and levels.
Designed and deployed multiple Compensation-related EIBs (Enterprise Interface Builders) for seamless data integration and process automation.
Developed a wide range of Workday reports, including Simple, Advanced, and Matrix Reports, to fulfill diverse client reporting requirements.
Created Compensation Eligibility Rules tailored to specific Grade Profiles and business logic.
Designed and configured Staffing Models, Hiring Restrictions, and Job/Job Profiles based on business and compliance requirements.
Supporting the design, implementation, and administration of compensation programs, including merit, bonus, and incentive plans.
Implemented Workflows for Core HR, Compensation, and Position & Profile Management, enhancing automation and process accuracy.
Configured Payroll EIBs to transmit employee changes and payroll-related data for on-cycle, ad-hoc, and terminated employees.
Managed and maintained various Security Groups (Job-Based, User-Based, Role-Based) to ensure appropriate data access and compliance.
Developed Condition Rules and Groupings for managing diverse union requirements and policies.
Providing guidance to HR, managers, and other stakeholders on compensation-related matters.
Configured Workday Compensation Packages, including Hourly, Salary, Bonus, Allowance, Commission, and Merit Plans, across multiple states and job profiles.
Played a key role in Workday Release Management, staying updated on new functionalities and assessing their impact on strategic technical direction.
Loaded numerous Job Profile EIBs to streamline profile creation and maintenance.
Coordinated across multiple Workday modules to ensure successful release execution and cross-functional alignment.
Analyzed upcoming Workday release features to evaluate their implications for client business processes and recommend appropriate adaptations.
Participating in salary surveys, analyzing data, and providing insights on market competitiveness.
Utilized Edit Worker Additional Data EIB to manage and update employee Review Dates efficiently.
Supported Compensation Review Processes for various Merit Plans, ensuring accurate and timely evaluations.
Generated Compensation Scorecard Results for different plans and geographic regions to support decision-making.
Defined Eligibility Rules for compensation by division and job profile, incorporating custom percentage allocations.
Configured Enroll in Learning Content EIBs to support the Learning Management module in Workday.
Successfully deployed Payroll Input EIBs into the Production Tenant, ensuring smooth payroll integration.
Created Calculated Fields to support Auto 2 Compensation Plans, enhancing automation and accuracy in compensation processing.
Experience
Client: Sensata Technologies, Attleboro MA
Role: Workday HRIS Analyst
From:- Feb 2022 Till:- October 2022
Responsibilities:
Worked on high level plans and made Project requirement & documents for different projects.
Day to day support of Service now tickets, Compensation and Reporting issues.
Configured Workday Studio integration for complex validations.
Generated different kinds of reports – Simple, Advanced and Matrix reports to meet client requirements within the Workday tenant.
Created Compensation eligibility rules for custom reports to ensure required report delivery.
Staffing Models as per the business requirements, created hiring restrictions and worked on creating jobs and job profiles.
Implemented Workflow for Core HR, Compensation, and Position, Profile management functionality.
Configured payroll interface integration with ADP to send all employee changes and payroll related information necessary to run payroll on-cycle and ad-hoc.
Worked on Security groups such as job based, user based and role based.
Configured Condition rules and groupings for different countries.
Configured Workday compensation packages including, salary, bonus, allowance, commission and merit plans for multiple countries including merit and bonus plan processing.
Keeps pace with new functionality from workday as part of release management in order to influence the strategic technical directions.
Created alerts to notify the clients..
Coordinates with client to execute release.
Assess upcoming Workday release functionality and impacts to client business processes.
Responsible for the generation of client requested reports and dashboards.
Cultivated and managed relationships with key clients, vendors and community partners.
Managed project deadlines and monitored milestones through completion stage.
Configured different plans allowance plans, one time payments, bonus plans etc.
Experience
Client: LexisNexis, Alpharetta
Role: Workday Consultant
From:- May 2019 Till:- March 2020
Responsibilities:
Helps to develop and maintain functional and system documentation for Workday.
Day to day support of Workday HCM, Security, Compensation and Reporting issues.
Configured Workday Studio integration for complex validations.
Generated different kinds of reports – Simple, Advanced and Matrix reports to meet client requirements with in the Workday tenant.
Created Calculated fields for custom reports to ensure required report delivery.
Staffing Models as per the business requirements, created hiring restrictions and worked on creating jobs and job profiles.
Implemented Workflow for Core HR, Compensation, and Position, Profile management functionality.
Configured payroll interface integration with ADP to send all employee changes and payroll related information necessary to run payroll on-cycle and ad-hoc.
Worked on Security groups such as job based, user based and role based.
Configured inbound and outbound integrations using EIB and Core Connectors.
Responsible for development and management of mass update of EIBs.
Keeps pace with new functionality from workday as part of release management in order to influence the strategic technical directions.
Created outbound EIB integrations with XSLT Transformations.
Coordinates with client to execute release.
Assess upcoming Workday release functionality and impacts to client business processes.
Responsible for the generation of client requested reports and dashboards.
Cultivated and managed relationships with key clients, vendors and community partners.
Managed project deadlines and monitored milestones through completion stage.
Configured Workday benefits including groups, plans, coverage types, event types and eligibility rules for multiple countries.
Experience
Client: First Solar, Tempe, Arizona
Role: Workday Functional Consultant
From:- February 2018 Till:- March 2019
Responsibilities:
Configured hire business process following Position Management Staffing Model per business needs
Provide Workday systems administration- reconfiguration of existing process, integrations, domain security, reporting, dashboards, user interface, provide support to users etc.
Configured various HCM related business process such as merit process, goal setting process and performance review process.
Created enterprise structure by defining the personnel areas, subareas, sub area groupings.
Employee group and subgroup groupings.
Created Supervisory Organizations, cost centers, cost center hierarchies, location hierarchies, maintenance and modifications of Workday business process and definitions.
Configured Workday benefits including groups, plans, coverage types, event types and eligibility rules for multiple countries.
Implementing HCM systems Person Data, Job Data, Person Profile, Benefits.
Configured Workday compensation packages including, salary, bonus, allowance, commission and merit plans for multiple countries including merit and bonus plan processing.
Configured Workday security roles and groups to the required level of confidentially and segregation of duties.
Implementing HCM systems Person Data, Job Data, Person Profile, Benefits.
Performed functional, usability, performance and security testing for a focal implementation
project in Workday.
Worked on Compensation Eligibility rules to set the required criteria so that there is an automatic association of a group of employees with the selected compensation elements.
Performed various personnel actions, specifically, hiring employees, performing organizational reassignment, change in pay.
Experience
Client: Nemo IT Solutions, Dallas
Role: Workday Functional Analyst
From:- January 2017 Till:- January 2018
Responsibilities:
Understand Workday’s Implementation Methodology and use it on all engagements.
Configuration of Workday’s business process framework configured conditional rules too.
Setup business process steps such as Action, Approval, Approval Chain and Checklist, and how they work and integrate with security groups.
Implemented Workflow for Core HR, Compensation, and Position, Profile management functionality.
Created Advanced Reports using Calculated Fields, Filtering Report Fields, creating Sub Filters and by using related Business Objects.
Worked on creation of benefit plans, job profiles and job families.
Configured Workday compensation packages including, salary, bonus, allowance, commission and merit plans for multiple countries including merit and bonus plan process in configured Workday benefits including groups, plans, coverage types, event types and eligibility rules.
Created integrations for job changes, organization changes, address, person update, terminations, salary, supervisor and locations.
Created Supervisory Organizations, Cost Centers, Cost Center Hierarchies, and location hierarchy’s maintenance, and modification of Workday Business Processes and definitions.
Configured and tested Workday Compensation including Packages, Salary and Hourly Plans, Bonus and merit plans.
Experience
Client: Amgen, Thousand Oaks, CA
Role: Workday Functional Analyst
From:- September 2015 Till:- November 2016
Responsibilities:
Worked on EIB inbound and outbound Integrations for third party Vendors.
Worked with Advanced Reports, defining columns, business objects, fields, columns heading
overriding and sorting.
Worked on creating custom reports for Simple, Advanced reports, Matrix Reports.
Created Advanced Reports using Calculated Fields, Filtering Report Fields, creating Sub Filters and by using related Business Objects.
Worked on creation of benefit plans, job profiles and job families.
Contracting Contingent workers, convert contingent workers into Employees.
Worked on setting up Scheduling of reports and understanding the required permissions for
Report sharing.
Created integrations for job changes, organization changes, address, person update, terminations, salary, supervisor and locations.
Created Supervisory Organizations, Cost Centers, Cost Center Hierarchies, and location hierarchy’s maintenance, and modification of Workday Business Processes and definitions.
Day to day support of Workday HCM, Security, Compensation and Reporting issues
Maintain and support all the HR Business processes like Hiring, Compensation implemented in Workday.
Setup and edited Comp Plans (Salary, Hourly, Unit, Bonus, etc.) and underlying eligibility
rules
Configured and tested Workday Compensation including Packages, Salary and Hourly Plans, Bonus and merit plans.
Contact this candidate