Human Resources Office Manager

Patricia A. Meunier-Muenks

Cell Phone: 816-***-****

*******@*******.***

Organizational Excellence: Exceptional organizational skills, with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Proactive Problem Solver: Hands-on, with a proactive attitude and the ability to think creatively to solve challenges.

Strategic Decision Making: Strong decision-making skills, with the ability to anticipate the needs of employees and stakeholders.

Independence & Initiative: Self-motivated, able to work independently with minimal supervision and manage a variety of responsibilities.

Discretion & Professionalism: Comfortable managing confidential information with discretion and professionalism.

Clear Communication: Strong written and verbal communication skills, with the ability to communicate effectively at all levels.

Experience: Several years in office management, administrative and accounting/finance roles in a high-paced environment

Microsoft 365: Word, Excel, PowerPoint, Access, Project, Outlook, Visio

Lync, HRIS/HRMS

PeopleSoft

Workday

SAP

Trux

Salesforce

M.B.A., Webster University, St. Louis, MO

M.A., Human Resources Management, Webster University, St. Louis, MO

B.S., Business Administration, Concentration: Human Resources Management, Sterling College, Sterling, KS GFL Environmental (formerly WCA) November, 2015 to March, 2025 Harrisonville, MO

Office Manager

Office Operations Oversight: Full responsibility for day-to-day office operations, managing both administrative and operational needs.

Facility Management: Served as the point of contact for cleaning and maintenance relationships. Worked with management and supervisors to address any facility concerns or maintenance needs as well as ascertaining bids for repair services. Proactively managed the planning and scheduling of routine office maintenance and repairs, ensuring minimal disruption to office operations.

Vendor & Service Provider Relationships: Managed relationships with service providers, including cleaning and maintenance contractors, and mail and supply vendors. Ensured the company received high-quality and cost-effective service including: accountability, deliverables and invoicing, as defined by proposal and/or contract

Accounting & Finance: Managed and maintained accounts receivable and accounts payable, including the verification and resolution of customers’ issues for delinquent accounts by contacting and working them; maintained accurate and up-to-date financial records and reports; processed invoices; and, prepared financial reports and expense reports

Office Security & Technology: Ensured the offices security systems were functioning correctly and that technology is updated and operating efficiently.

Mail & Deliveries: Received and distributed all office mail promptly and efficiently.

Office Supplies & Equipment: Replenished office supplies, equipment and breakroom supplies as needed. Ensured all office tools and equipment were functioning optimally.

Communication: Circulated relevant office-wide communications clearly and promptly.

Space Management: Oversaw the management and usage of any co-working spaces, ensuring the team had the resources they needed.

Policy Development & Implementation: Developed and maintained office policies and procedures, ensuring they were followed across the office.

Budget Management: Managed office-related budgets and work with the Accounting and Finance teams for alignment and reconciliation.

Event Leadership: Collaborated with leadership to plan, budget and execute internal events from start to finish.

Onboarding Support: Assisted HR with employee onboarding, including managing access to security codes and office systems as well as overseeing employee relations and compliance with employment legislation EDUCATION

SKILLS & QUALIFICATIONS

WORK EXPERIENCE

SOFTWARE

Employee Support: Addressing and resolving employee requests and facilities-related issues; ensured a smooth and supportive work environment.

Supervision: Planned, prioritized, assigned, and supervised the scale clerks, which included scheduling, coaching, training, disciplinary actions, and performance reviews, and adjusting duties as necessary.

Recruiting: Implemented recruiting methods and created materials (e.g., referral cards, signs, etc.); wrote job ads; and, participated in the interviewing, selection, hiring, and on-boarding process of new employees.

Sustainability: Led sustainability efforts for the region by collecting data for each site (e.g., electric usage, fuel usage, recyclables, charitable giving, etc.) and rolling-up the totals to submit to Corporate for Board of Directors Annual Environmental Sustainability reports

Employee Training: Determined training needs and provided training to new and/or lesser experienced employees

Research & Analysis: Ad-hoc research and data analysis Austen-Dooley Company June, 2014 to October, 2015

Lee’s Summit, MO

Executive Assistant

Property management for approximately 30 group homes (Landport System)

Supervised two maintenance workers

Acted as a gatekeeper, prioritized information, and contributed to the owners’ overall efficiency

Drafted business documents, prepared presentations, maintained records, and prepared expense reports

Coordinated and organized meetings and events, including logistics and materials.

Made travel arrangements, including booking flights, accommodations, and transportation

Managed and prioritized owners’ calendars, appointments, and made travel arrangements. University of Phoenix March, 2002 to February, 2021 Phoenix, AZ

Faculty, Certified Advanced Facilitator

Part-time faculty member teaching business courses such as: HRM, Research and Evaluation 341/342 and Management 480 (all research courses), Organizational Behavior, and Management, Critical Thinking, and others DeVry University August, 2004 to September, 2022

Downers Grove, IL

Faculty, Visiting Professor III

Part-time faculty member teaching business courses such as: HRM, Labor Relations, Compensation and Benefits, Staffing and Planning, Critical Thinking, and Senior Project

Sprint March, 1999 to September, 2002

Overland Park, KS

Program Manager, Compensation - Human Resources Department

Developed and implemented employee retention plans focused on mission critical jobs for recommendation to senior executive staff. Analyzed (e.g., quantitative and qualitative - compensation trends, promotions, turnover costs, training needs, etc.)

Tracked and measured high-level retention results with appropriate internal customers

Researched and analyzed benchmarks for the HR Performance Scorecard and updated scorecard quarterly for senior management Developed and administered employee surveys and moderated focus groups

Analyzed and measured affirmative action, EEO, and diversity

Ensured effective employee relations and compliance with employment legislation

Process improvement (e.g., analyzed performance results for more efficient utilization of resources)

Developed HRM policies and procedures

Senior Financial Analyst, Product Development and Network

Supported cost recovery billing process for E-911 implementation by analyzing and reconciling invoices and payments.

Created and maintained detailed estimates of E-911 revenues and projected cost recovery pricing.

Gathered and analyzed data to produce reports and graphs. Project Coordinator, Product Development

Created and maintained multiple comprehensive project plans simultaneously (e.g., Extended Line, Wireline/Wireless Integration, Intelligent Network (IN), and Wireless Office).

Created and maintained Open/Closed Registers (action items) for all IN products in development

Analyzed revenue and churn data and prepared visual reports

Implemented and supervised service/equipment trials, which included troubleshooting service problems

Strategic planning (e.g., new idea generation, product roll-out and product portfolio management)

Facilitated cross-functional team meetings

Meeting and event planning

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