Data Entry Customer Service

Melanie Roman

305-***-**** ***********@*****.*** Miami, FL 33125

SUMMARY

Efficient professional in supply chain management, known for productivity and ability to complete tasks swiftly. Possess specialized skills in order processing, inventory management, and customer service. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and customer satisfaction.

SKILLS

Technical skills: Microsoft Word, Excel, PowerPoint, and Outlook

Languages: Fluent in English and Spanish

Core strengths: data entry, administrative support, customer service, multitasking, problem-solving, attention to detail

Upselling expertise

Languages:

English – Native

Spanish – Fluent (reading, writing, speaking)

Data verification

Data Review

Data Updating Procedures

Proficient Typing Speed

EXPERIENCE

Office specialist, FBMC Management Nov. 2024- Present

Miami, FL

Performed general administrative support including filing, data entry, and document preparation

Managed and organized office records, correspondence, and confidential files

Handled incoming calls, emails, and in-person inquiries with professionalism and efficiency

Operated office equipment including printers, copiers, and fax machines

Order Entry Clerk, Levata Inc., March 2019-November 2024

Miami Lakes, FL

Perform accurate data entry and maintain meticulous attention to detail.

Update purchase order statuses via vendor portals.

Review and process screen print orders to ensure accuracy.

Inspect incoming deliveries to verify compliance with order specifications.

Fulfill customer orders, including picking, packing, and shipping, per company guidelines.

Customer Service Representative, Sysco South Florida, October 2018-January 2019

Medley, FL

Managed customer inquiries via phone and email, ensuring timely responses.

Processed customer orders with a high level of detail and accuracy.

Resolved customer concerns efficiently, coordinating with merchandising and inventory teams.

Assisted with invoices, credits, and administrative support tasks.

Front Desk Agent, Marseilles Hotel & The Suites of Dorchester, August 2015-January 2017

Miami Beach, FL

Welcomed and assisted guests, handling check-ins and check-outs.

Managed billing and payments using Visual Matrix software.

Provided guests with information regarding hotel amenities, and local attractions.

Balanced cash and generated accounting reports for shift transitions.

Data Entry Clerk, The Advocate Program, Inc., January 2013-December 2014

Miami, FL

Entered and maintained legal data in automated court systems with precision.

Assisted with administrative tasks, including document processing, and payment handling.

Secured office premises by managing opening and closing procedures.

EDUCATION AND TRAINING

High School Diploma

Coral Gables Senior High School, Coral Gables, FL June 2010

Some College (No Degree)

Social Work, Miami Dade College, Miami, FL

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