Service Manager Customer
Resume:
Melissa cruz
Surprise, AZ *****
*************@*****.***
Professional Summary
Efficient and results-driven Service Manager with 6years of experience in the retail and food service industries, specializing in team leadership and customer service excellence. Proven track record in managing teams of 25+ members, executing complex merchandising resets, and enhancing customer satisfaction through effective training and quality control measures. Adept at multitasking and project management, consistently meeting deadlines while optimizing operational performance. Work Experience
Service Manager
Sprouts farmers market-Laveen, AZ
August 2019 to Present
• Managed a team of 25 +team members. Providing guidance and support to ensure high-quality customer interactions.
• Managing E-commerce
• CSAT
• Ensuring all marketing signage is properly aligned with sales for the week.
• Performed regular audits of shelf space, ensuring compliance with company standards for product assortment and presentation
• Managed multiple projects simultaneously while adhering to strict deadlines
• Assisted in training new team members on proper reset procedures and best practices for merchandising execution
• Demonstrated exceptional attention to detail when executing complex resets involving multiple categories or departments
• Maintained accurate records of completed resets, including before and after photos for documentation purposes
General Manager
Domino' pizza-Huntington Beach, CA
November 1999 to March 2017
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Achieved sales targets consistently by implementing targeted promotions and upselling techniques
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Instituted quality control measures ensuring consistent delivery of high-quality product
• Implemented customer loyalty programs resulting in increased repeat business
• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
• Received multiple commendations from customers for exceptional service
• Trained new drivers on company policies, procedures, and safe driving practices
• Cultivated positive relationships with regular customers through friendly interactions Education
High school
Hawthorne High School-Hawthorne, CA
1998
Skills
• Reset coordinators (4 years)
• Grocery store
• Service manager
• Stocking (10+ years)
• Project scheduling
• Delivery driver experience (10+ years)
• Order fulfillment
• Customer service
• English
Languages
• Spanish - Fluent
• English - Fluent
Certifications and Licenses
Food Handler Certification
Driver's License
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