Public Health Environmental Services

KOKPAR B. WOHWOH, MHA, MPH, PA

816-***-**** ************@*****.*** 28 High Street, Sharon Hill, PA 19079 Dynamic and results-oriented public health and healthcare administration professional with over 15 years of progressive experience leading high-impact public health initiatives, healthcare systems, and environmental services operations across the U.S. and international environment. Proven track record of overseeing strategic planning, monitoring, and evaluation, ensuring regulatory compliance, infection control, and capacity building. Demonstrated ability to manage multi-million-dollar healthcare projects and foster cross-functional collaboration to achieve performance excellence and enhance population health outcomes. Committed to promoting innovative leadership in emergency response, training development, and quality improvement.

CORE SKILLS AND COMPETENCIES

• Exceptional leadership skills to make evidence-informed decisions with limited data or during crises, guide multidisciplinary teams toward shared goals, delegate responsibilities effectively while fostering accountability, and motivate staff in clinical and non-clinical environments.

• Resourceful in managing disagreements professionally and constructively, facilitating consensus among stakeholders with competing priorities, and employing a diplomatic approach in engaging with government officials or international partners.

• Excellent communication skills for articulating complex information to varied audiences, writing impactful reports, policy briefs, and evaluation summaries, and listening and responding with cultural sensitivity.

• Outstanding interpersonal skills for collaborating efficiently with NGOs, government bodies, hospitals, and donors and building positive relationships that encourage teamwork and information sharing.

• In-depth knowledge of Joint Commission standards, HIPAA, and specific software, including Epic and Qlik, as well as healthcare management and IT expertise.

• Possess the ability to make quick, informed decisions, develop strategic solutions, and effectively manage multiple priorities in dynamic environment.

KEY ACHIEVEMENT

• Improved patient satisfaction scores by 15% through data-driven initiatives and successfully led a team in implementing a new electronic health record system, reducing documentation errors by 30% EXPERTISE

• Global Health Program Management

• Healthcare Administration

• Monitoring & Evaluation (M&E)

• Regulatory Compliance

• SPSS Statistical Analysis

• Joint Commission Standards Policies

• Training & Workforce Development

• Data-Driven Decision Making

• Emergency & Epidemic Response

• Budget & Resource Management

• MS Project

• HIPAA Regulations & Security of PHI

• Evidence-Based Practice

• Strategic Planning & Policy

Implementation

• Microsoft Office Suite

• Epic & Qlik

• Workplace Safety

PROFESSIONAL EXPERIENCE

OPERATIONS MANAGER (ENVIRONMENTAL SERVICES) 2022-2023 Thomas Jefferson University Hospital, Philadelphia, USA

• Directed daily environmental health operations, driving continuous departmental performance and service quality improvements.

• Evaluated operational data and synthesized staff input to deliver insightful recommendations to senior leadership, optimizing team functionality.

• Executed evidence-based initiatives that enhanced patient care delivery, significantly reduced turnaround times, and elevated patient satisfaction metrics.

ASSISTANT DIRECTOR (ENVIRONMENTAL SERVICES) 2022-2023 Wilson Medical Center, New York, USA

• Spearheaded a multidisciplinary environmental services team, aligning departmental goals with institutional standards through strategic planning, workforce training, and performance analytics.

• Cultivated a culture of excellence and safety by designing and implementing a comprehensive training framework, ensuring full compliance with regulatory and accreditation requirements. MANAGER (ENVIRONMENTAL SERVICES) 2021-2022

Truman Medical Center, Kansas City, Missouri

• Directed operations across three hospital campuses with accountability for a $750,000 budget, ensuring optimal resource utilization and regulatory adherence.

• Oversaw departmental compliance with HIPAA and infection control protocols, elevating service quality and operational consistency.

• Led professional development programs for frontline staff, promoting a standardized and proactive infection prevention model.

INDEPENDENT CONSULTANT (EBOLA EVALUATION PROJECT) 2017 International Business & Technical Consultants Inc. (IBTCI) Monrovia, Liberia

• Led a multidisciplinary evaluation team to assess Ebola response outcomes in three counties, delivering comprehensive impact analysis to global partners.

• Developed robust data collection instruments and synthesized findings into actionable insights for donor and stakeholder engagement.

• Identified operational gaps and formulated strategic recommendations, fostering evidence-informed decision-making for future outbreak preparedness.

MONITORING AND EVALUATION SPECIALIST 2015-2016

eHealth Africa Monrovia, Liberia

• Designed and operationalized monitoring and evaluation frameworks to assess health program performance and impact.

• Oversaw end-to-end data lifecycle management collection, analysis, and reporting, offering data-driven insights to enhance program efficiency.

• Delivered strategic recommendations that contributed to program optimization and increased stakeholder accountability.

MONITORING AND EVALUATION COORDINATOR 2014-2015

Heart to Heart International, Emergency Ebola Response Project Monrovia, Liberia

• Led the monitoring and evaluation of emergency response programs, ensuring alignment with USAID and OFDA reporting standards.

• Trained and mentored 46 M&E staff, significantly improving data integrity and program effectiveness.

• Documented and disseminated best practices in Ebola case management to strengthen future outbreak response strategies.

CONSULTANT/RESEARCH, MONITORING AND EVALUATION SPECIALIST 2013 American Institutes for Research (AIR) Monrovia, Liberia

• Constructed a comprehensive M&E framework to track project outcomes and inform adaptive program strategies.

• Designed customized data tools and produced stakeholder-focused presentations and reports.

• Provided expert technical support for baseline and impact evaluations, enhancing program transparency and accountability.

DIRECTOR OF HEALTHCARE 2009-2012

Liberia National Red Cross Society (LNRCS) Monrovia, Liberia

• Led the design and implementation of integrated healthcare, HIV/AIDS, and WASH programs across multiple counties.

• Directed the execution of a $2 million, three-year initiative, expanding essential health services in underserved rural areas.

• Oversaw community-based healthcare and disaster relief operations, ensuring responsiveness and sustainability in public health delivery.

FIELD MEDICAL COORDINATOR 2004-2005

International Medical Corps (IMC) South-Central Somalia

• Administered medical operations in conflict-affected areas, ensuring service delivery met international medical standards.

• Provided technical training and mentorship to clinical teams, fostering best practices and strengthening operational resilience.

• Managed healthcare logistics and resources efficiently, enhancing the overall quality of patient care. MEDICAL OFFICER 2004

International Medical Corps (IMC) Monrovia, Liberia

• Delivered comprehensive medical services to over 65,000 internally displaced persons and residents.

• Bolstered the clinical skills of 25 healthcare professionals, with a focus on outbreak preparedness and emergency care delivery.

• Facilitated timely patient referrals and reinforced disease surveillance mechanisms to reduce public health risks. TRAINING & PROFESSIONAL DEVELOPMENT

• Managing Development Program for Health Organization Leaders Accra, Ghana (2012)

• Health Systems Research African Medical & Research Foundation Nairobi, Kenya (2010)

• Monitoring and Evaluation African Medical and Research Foundation Nairobi, Kenya (2010)

• Leadership and Management Development Kenya Institute of Management Nairobi, Kenya (2000) RESEARCH EXPERIENCE

• Survey Coordinator Ebola Evaluation Project, International Business & Technical Consultants, Liberia (2017).

• Evaluator Of Integrated Disease Surveillance & Response System National Public Health Institute of Liberia (NPIL) Ministry of Public Health (Moh) (2013).

• Research, Monitoring & Evaluation (M&E) Specialist Girls Opportunity to Access Learning (Goal) 40 Schools in American Institutes for Research (AIR) Liberia (2013).

• Baseline Surveyor Dietary Diversity at Household Level in Care Liberia (2013).

• Consulting Evaluator of Ministry of Health & Social Welfare Liberia Integrated Community Case Management (ICCM) Pilot Program Nine Counties in Liberia (2013).

• Evaluator: Water and Sanitation Services and Hygiene Promotion In Two Counties In Liberia (2013).

• Evaluator: Family Planning Contraceptive use rate, 30 Communities in two Counties in Brac-Liberia (2012). EDUCATIONAL EXPERIENCE

DOCTOR OF PHILOSOPHY (PHD) IN HEALTH CARE

ADMINISTRATION

Walden University In Progress

MASTERS OF HEALTH ADMINISTRATION

Park University, Kansas City, Missouri 2021

MASTERS OF PUBLIC HEALTH

Moi University Kenya, Nairobi 2011

BACHELOR OF SCIENCE (BSC) IN ZOOLOGY,

CHEMISTRY

University of Liberia 2007

PHYSICIAN ASSISTANT

Tubman National Institution of Medical Arts 1994

Contact this candidate