Customer Service Revenue Cycle
Resume:
OBJECTIVE
Dedicated and compassionate
healthcare customer service
professional seeking to leverage
strong communication skills and a
thorough understanding of medical
terminology to provide exceptional
patient support, resolve inquiries
efficiently, and ensure a positive
experience within a healthcare
setting. Committed to upholding
patient confidentiality and
contributing to a high-quality, patient-
focused care environment.
T. Turner
REVENUE CYCLE MANAGEMENT
With a strong foundation in patient coordination, insurance verification, and customer service, I am passionate about advancing into Revenue Cycle Management to help optimize healthcare operations, ensure accurate reimbursement, and support both patient and organizational success.
CONTACT
********.********@*****.***
Houston, Texas
EDUCATION
Whale Christian Academy
High School Diploma
2009
SKILLS
(EHR) management
Medical terminology
HIPAA compliance
Insurance eligibility and benefit
verification
Prior authorizations, claims, and
denials
Conflict resolution and problem-
solving
EXPERIENCE
PATIENT COORDINATOR MEDCO (ADMIRAL STAFFING)
Jan 2020 – May 2025
Patient Intake: Collect and verify patient demographic and insurance information upon arrival, patient
appointments, including referrals
Insurance Verification, Copay & Payment Collection
Medical Records Management: Ensure accurate entry and maintenance of patient records.
Consent & Forms Collection: Obtain patient signatures on consent forms, HIPAA agreements, and financial policies.
Customer Service: Address patient inquiries regarding appointments, insurance, and registration procedures.
Pre-Authorization Coordination: If necessary, assist with obtaining prior authorizations for
procedures. (commercial, PPO, POS, HMO, Medicaid,
etc.)
Create a prescription for the doctor's approval using CPT, HCPCs I & II, and ICD-10 diagnosis codes.
Compliance & Confidentiality: Adhere to HIPAA
regulations and organizational policies to protect patient data.
Contact this candidate