Quality Assurance Health Care
Resume:
Ghartay Dehkee
******@*****.*** / 507-***-**** / Owatonna, MN 55060
Summary
Motivated CNA with proficient communication and organizational skills Competent professional with a team-player and growth-oriented mentality. Highly efficient multitasker devoted to giving every resident positive and memorable experience. I meet company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Experience
Royaly Health Care Staffing - CNA/PCA 06/2023 - Current Bloomington, MN
● Escalated unresolved customer complaints to higher-level team members as needed.
● Documented all interactions with customers in accordance with company standards.
● Provided feedback to management regarding areas where improvements could be made.
● Participated in regular meetings with internal teams to discuss upcoming projects.
● Visited potential clients at home to identify specific needs and determine required care levels.
● Resolved client issues by correcting immediate problems and communicating with staff.
Tradition’s Owatonna II- PCA August 2023 - October 2023 Owatonna, MN
● Assisting memory care residents with ADL’s based on client limitations
● Providing compassionate care and assistance
● Document resident progress or decline via tablet
● Assist with mobility issues
● Changing linens regularly
● Providing caring positive presence for residents
● Redirecting residents
● Acting quickly and responsibly in cases of emergency Faribault Mill - Supervisor 08/2020 - 09/2022
Faribault, MN
● Directed and supervised team of 15 employees in daily operations.
● Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Skills
● Quality Assurance Standards
● Document Analysis
● Lead Management
● Quality Assurance
● File Management
● Strategic Planning
● Inventory Control
● Schedule Development
● Process Improvement
● Staff Management
● Training and Mentoring
● Process Monitoring and Improvement
● Complex Problem-Solving
● Business Administration
● Policy Enforcement
● Project Management
● Processes and Procedures
Education and Training
Expected in 06/2025
Riverland Community College
Austin, MN
Associate of Science: Practical Nursing
North Hennepin Community College
Minneapolis, MN
Some College (No Degree): Business
Administration And Management
Certifications
● Certified CNA
● Tracked progress on projects and provided timely feedback to staff members.
● Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
● Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
● Performed monthly inventory checks to ensure sufficient stock levels for all products.
● Assisted in creating budgets for departmental expenses including personnel costs.
● Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
● Monitored employee productivity levels on a regular basis to identify areas of improvement.
● Evaluated employee performance through periodic reviews and documented results accordingly.
● Provided guidance and direction to subordinates regarding job duties and responsibilities.
● Organized special events such as company picnics or holiday parties for employees.
● Collaborated with other departments to coordinate workflow processes between teams.
● Monitored employee productivity to provide constructive feedback and coaching.
● Complied with company policies, objectives and communication goals.
● Coordinated employee schedules according to shift changes and availability.
● Provided ongoing training to address staff needs.
● Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
● Oversaw quality control to identify inconsistencies and malfunctions.
● Set specific goals for projects to measure progress and evaluate end results.
● Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
● Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
● Worked closely with human resources to support employee management and organizational planning.
Industrial Fabrics - Weaver 08/2019 - 09/2020
Brooklyn Park MN, MN
● Set up and operate machine tools to produce precision parts and instruments.
● Monitor the feed and speed of machines during the machining process.
● Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
● Adjust machine settings to complete tasks accurately.
● Troubleshoot malfunctions in equipment or processes.
● Perform periodic maintenance on machines such as cleaning and lubrication.
Perfect Memorials - Customer Service Specialist 09/2018 - 10/2019 Eden Prairie, MN
● Answered incoming customer inquiries regarding product and service information.
● Provided assistance to customers in navigating website, placing orders, and resolving complaints.
● Responded to customer emails with accurate product and service information.
● Assisted customers with account maintenance such as resetting passwords and updating contact information.
● Performed data entry of customer orders into the company's order management system.
● Maintained a high level of professionalism while interacting with customers via phone or email.
● Researched complex issues raised by customers, identified solutions, and provided timely responses.
● Processed returns, refunds, exchanges according to company policies and procedures.
● Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
● Provided technical support for troubleshooting software applications used by customers.
● Monitored call center queues daily in order to respond promptly to customer inquiries.
● Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
● Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Volkart May and Associates - Business Development Specialist 05/2011 - 07/2016
Plymouth, MN
● Identified, evaluated, and pursued new business opportunities to expand corporate reach.
● Developed and implemented business development strategies
● Developed key relationships with customers through regular communication, meetings, and events.
● Performed competitive analysis of existing products and services in the marketplace.
● Managed client accounts ensuring excellent service delivery throughout the lifecycle of each project.
● Implemented promotional activities such as print advertising campaigns, email campaigns, direct mailings.
● Provided assistance to prospective clients to encourage high level of customer service.
● Represented the organization at various conferences or exhibitions to promote products and services.
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