Receptionist

KIRSTI PRETORIUS

Address – * Buffalo Thorn Place, Fourways Gardens Residential Estate, Fourways Gardens

Email - *************@*****.***

(Cell) - 065-***-****

Date of Birth - 05/09/2002

As a highly motivated and passionate professional, I excel in pursuing excellence and achieving outstanding results. I work effectively both in independent scenarios and within team environments, therefore I am considered a team player and a team leader. With a solid foundation in conflict resolution and communication skills, I am able to convey ideas in a clear and concise manner, ensuring sound decision-making even under tight deadlines.

My passion for learning alongside a consistently positive outlook towards my responsibilities, marks me as an enthusiastic advocate for embracing challenges. This enthusiasm extends to willingly undertaking additional responsibilities, thereby enriching my knowledge and nurturing my career growth. My ability to engage constructively across all organisational levels, paired with my patience and proactive approach in addressing issues, enhances team synergy and problem-solving efficiency.

I am dedicated to achieving excellence in my designated roles, taking full responsibility for outcomes, and ensuring the timely accomplishment of objectives. My determination to not only meet but exceed targets is a testimony to my unwavering dedication to excellence.

Education

-Edenvale High School ( Grades 8-11 )

Years 2016 – 2019

-Port Shepstone High School ( Matric ) Years 2020

Subjects Taken

Mathematical Literacy

English Home Language

Afrikaans First Additional Language

Business Studies

Consumer Studies

Life Sciences

Life Orientation

Overall Skills

●Strong communication and interpersonal skills

●Proficient in planning, organising, and leading large group activities.

●Knowledgeable in safety protocols and emergency procedures.

●Adaptability, creative problem-solving and conflict resolution capabilities.

●Team collaboration and leadership

●Knowledge in various industries

●Quick learner

Work Experience

Assistant Childminder, The Great Beginnings Playgroup

November 2020

In pursuit of my ambition to become an Au Pair abroad, I proactively volunteered at The Great Beginnings Playgroup to gain the essential experience in early childhood care. This role afforded me the invaluable opportunity to contribute to a positive and nurturing environment for children, directly supporting the nursery school staff. My responsibilities encompassed:

-Classroom Organisation: Seamlessly facilitated the transition of children into their respective classrooms each morning, ensuring a smooth start to their day.

-Nutritional Support: Spearhead meal preparations, meticulously accommodating dietary restrictions and allergies, to uphold the health and well-being of each child.

-Personal Care Assistance: Provided comprehensive support during bathroom breaks and nap times, attending to the personal needs of the students.

-Safety Supervision: Vigilantly supervised all classroom and play activities, prioritising the safety and security of the children at all times.

-Property Management: Ensured that all personal items brought to school by the children were responsibly returned to the rightful owner at the end of the day, fostering a trustful environment.

-Developmental Activities: Actively engaged in play time and devised stimulating activities tailored to the specific mental and physical developmental stages of the children, encouraging their growth.

This volunteer experience has significantly honed my capabilities in childcare, safety management, and developmental support, setting a solid foundation for my aspiration to excel in the Au Pair community overseas.

Waitress/Hostess at Hooters at the Buzz, Fourways

February 2021 – August 2022

Coco (Manager) - 067-***-****

During my time at Hooters, a renowned global franchise boasting over 430 locations, I embarked on a comprehensive training program and embraced a wide array of responsibilities that enhanced my skills in customer service and restaurant management. My 1.5 years of experience at the establishment not only enhanced my expertise but also deepened my respect for the hospitality industry.

Responsibilities and Achievements

-Customer Service Excellence: Seating and assisting customers, ensuring their needs were promptly and efficiently met, which fostered a welcoming environment.

-Communication Skills: Effectively managed orders and bookings, and honed my ability to communicate with a diverse clientele through answering phones and engaging with patrons.

-Beverage Expertise: Received specialised bar and cocktail training, equipping me with the knowledge to prepare and serve a variety of beverages. Additionally, I completed in-house beer and draught training conducted by the South African Breweries (SAB), evidence of which is attached. This program enabled me to deliver exceptional service and product knowledge.

-Problem-Solving: Addressed and resolved customer concerns swiftly, ensuring their dining experience remained unaffected and enjoyable.

My dedication to the job o en saw me working from 10am to 11pm on most days, a testament to my commitment and adaptability in a fast paced and demanding work environment.

My experience at Hooters was a period of significant growth and learning. The daily interaction with patrons, especially getting to know the regulars, greatly contributed to my ability to cater to diverse customer needs and preferences. This role not only sharpened my service delivery but also instilled in me the importance of creating memorable experiences for every customer.

Waitressing / Hostessing at Texan wing Bar, Monte Casino

January - February 2022

Noma (Manager) -073-***-****

I transferred to Texan Wing Bar in Monte Casino, the sister store of Hooters, briefly to get additional training with a change of scenery where my hours and duties were roughly the same as at the Hooters branch.

Writing on the Wall, Northlands Business Park

February – April 2022

Stefan Günther (Creative Director) - 084-***-****

I briefly worked at Writing on the Wall as a Personal Assistant/Administrative Assistant, completing my probationary period. Although I chose not to pursue a permanent position, this role enabled me to engage closely with the CEO and Creative Director, particularly in the orchestration and dismantling of brand activations. Notable collaborations included leading brands such as Paco Rabanne, Dolce & Gabbana, and Calvin Klein, with these activations spanning multiple stores across South Africa. My responsibilities were crucial in ensuring the timely setup of all installations and the removal of products and activation materials, strictly adhering to project schedules and deadlines.

A significant portion of my role involved direct communication with clients, managing emails, and efficiently directing calls using the company’s switchboard. I facilitated the Creative Director in distributing project renders across departments, a critical step in initiating the production process.

My responsibilities quickly expanded to managing the workflow between various phases of the installations, from design conception in the studio, through production and manufacturing in the warehouse, to the final stage of installation. I ensured a seamless operation, effectively coordinating between designers, production teams, and installation drivers.

I took the initiative in documenting and reporting on the activations, employing PowerPoint to creating detailed reports demonstrating the presence of our products in retail stores. Collaborating closely with the installation team, I swiftly addressed any arising challenges, guaranteeing quick and effective resolutions to both internal and external issues.

My role was versatile, providing support across departments to resolve urgent issues relating to event preparation, including fabric printing or cutting, and addressing production-related concerns.

Additionally, I supported our company’s receptionist with managing outgoing couriers and deliveries, acquiring valuable experience in managing Proof of Delivery (POD) documents, procuring courier quotes, and arranging waybills to counteract any packaging delays.

This position afforded me an opportunity to become proficient in several essential so ware and systems, including:

-Microsoft Suite (Excel, Word, PowerPoint, etc.)

-Mac OS

-Trello

-Smartsheet

Through this multifaceted role, I developed a broad skill set, from project management to client communications, all of which have significantly contributed to my professional growth.

Camp Counsellor at Hadeda Creek, Parys, Free State

September 2023 – August 2024

Cara (Camp manager) - 079-***-****

Objective

I am a dedicated and enthusiastic camp counsellor with a passion for fostering positive experiences and personal growth in the school children. This opportunity has helped me contribute my skills and creativity to create memorable and enriching camp experiences.

Duties

-I have led and supervised multiple groups of children from ages ranging 4-18 over the past few months through a variety of outdoor activities and projects, ensuring safety and promoting teamwork with over 300 hours to date spent on campus.

-Developed and executed educational and entertaining programs that have shown to improve the knowledge of nature and survival skills within the children.

-Managed conflict resolution among the campers, fostering a supportive and inclusive environment.

-Facilitated team-building exercises to foster a sense of community and encourage teamwork outside of their comfort zones.

-Coordinated with kitchen staff to ensure dietary restrictions and allergies were accommodated at every meal as well as ensure all medications and any injuries occurred were attended to.

-Helped organise and lead small group activities, promoting engagement, participation, and personal growth.

-Participated in the training and implementation of camp policies and safety protocols.

-Worked on building strong relationships whilst providing emotional support and mentorship.

-Leadership and Team Management: Ability to lead, motivate, and manage young campers and colleagues.

-Communication: Excellent verbal and written communication skills, able to provide clear instructions and feedback.

-Creativity and Initiative: Can develop engaging and educational activities for campers.

-Adaptability: Comfortable handling unexpected situations or changes in plans.

-Patience and Empathy: Skilled at working with diverse groups of children and addressing their individual needs.

-Receptionist at VEDA (Vitalab Egg Agency) at Vitalab Morningside, Sandton

-9 September 2024 – Current

-Kaleigh (Donor-Egg Recipient Co-Ordinator) - 079-***-****

Objective

Responsible for administrative functions within VEDA and pursuing, controlling and coordinating all administrative tasks. Providing administrative donor-related support to the Egg-Donor Co-Ordinator and recipient-related support to the Fertility and Donor Programme Co-Ordinator.

Duties

Communicate with all telephone and email enquiries received for Egg Donation.

Answering and directing all telephone calls through the VEDA switchboard.

Welcome all Patients and Donors at VEDA. Request visitors to complete the necessary information sheets before their appointments. Offer water, tea and coffee to Visitors. Keep reception area clean and tidy. Notify VEDA employees of upcoming appointments and waiting patients.

Organising counselling with preferred Social worker.

Accompanying and facilitating donor assessments.

Processing application forms and profiles on Donor App System as well as proofreading before accepting.

Updating the eligibility status of all donors.

Managing the diary and appointments of Egg Donor Co-Ordinators, Nurse Co-Ordinators and the necessary Doctors.

Updating the Accounts department regarding donor costs.

Creating all Agency and internal donors files.

Adding frozen donors to the Donor App System.

Updating the bi-weekly donor report regarding statistics and outcomes for every donor screened at the branch.

Skills acquired

Planning and organising skills

People and interaction skills

Communication and interpersonal skills

String written communication and comprehending skills

Technical skills related to computer literacy

Attention to detail and an eye for quality.

Personal assistant and administrative skills

Contact this candidate