Database Management Inside Sales
Resume:
CASSANDRA DAVIS
Jonesboro, GA
*********@*****.***
OBJECTIVE
Detail-oriented and adaptable professional with strong written and verbal communication skills, a commitment to high integrity, and the ability to listen actively and respond with empathy and professionalism. Skilled in Windows-based applications (Outlook, Word, Excel, Zoom), with experience in CRM systems and database management. Proven ability to learn quickly, take initiative, and work both independently and collaboratively. Seeking a role where I can contribute to team success by delivering high-quality work, solving problems efficiently, and continuously adapting to new challenges.
EXPERIENCE
Inside Sales Agent Allstate
September 2024 – Present
Worked to drive sales growth for the organization by connecting with interested prospective customers via outbound calls using my insurance expertise to uncover the prospect’s needs, identifying gaps in coverage and recommending solutions from across a broad product portfolio of Allstate and Allstate owned brands to convert them into customers using a proven sales strategy.
Developed strong customer relationships
Consistently identified opportunities for upselling and customer win backs.
Licensed Sales Advisor Sutherland Global Solutions
May 2022 – September 2024
With a track record of building strong customer relationships, I delivered tailored risk management solutions by advising businesses on insurance products such as Property, General Liability, Professional Liability, Cyber and Workers’ Compensation policies.
Provided policy quotes, binds, policy endorsements, COI’s & coverage adjustments
Assisted customers with identifying exposures to ensure proper coverage for their business.
Assisted with day-to-day client support by responding promptly to service inquiries, billing issues, claims
support and policy changes, ensuring high customer satisfaction and retention rates.
Consistently met and exceeded sales goals through strategic upselling and cross-selling tactics.
Assisted in troubleshooting undocumented customer issues, collaborated with internal and external
teams to find solutions and provide timely updates to customers.
Independent Contractor Carnival & MSC Cruise Lines (Arise)
December 2018 – July 2022
As a Motivated Reservations and Customer Service Specialist I handled inbound inquiries, sales processing and after-sales support via phone and email using Carnival and MSC’s in-house reservation systems focusing on questions related to cruise destinations, ship amenities, and many other
pre and post-cruise related items to assist in the booking of their itineraries.
Promoted additional services such as specialty dinner reservations, spa, excursions, etc. while providing exceptional customer experiences.
Assisted customers and agents with reservation changes and special requests.
Used my strong organizational skills, product knowledge and proactive approach to enhance customer loyalty and maximize revenue opportunities.
Reported customer and agent feedback regarding web functionalities and content to internal teams for
continuous improvement.
Employee Benefits Enrollment Specialist Chime Solutions
August 2017 –July 2018
In this role I answered inbound calls guiding employees through their benefits plan choices and researched their accounts to ensure all information was accurate and updated info as needed.
Handled benefits-related inquiries, managed enrollment records and educated employees on their benefits programs.
Assisted with open enrollment periods, managing plan changes and processing benefits
related paperwork.
Took calls answering questions about plan provisions, eligibility, usage and provided information on enrollment processes.
Processed new hire enrollments ensuring accuracy of enrollments, processing life changes, plan changes as well as plan terminations.
Provided a high degree of tack and diplomacy when dealing with all employees regarding their employment benefits and changes.
EDUCATION
Associate of Business Administration Chattahoochee Technical College
2004 – 2007
Bachelor of Science in Healthcare Management Clayton State University
2010 – 2012
SKILLS
Clear, tactful, and professional verbal communication
Active listening with the ability to capture needs and respond empathetically
Moderate typing speed (40 WPM) with accuracy
Sales experience
High level of integrity and personal accountability
Fast learner with adaptability to new technologies and procedures
Self-directed with strong initiative and motivation
Call Center experience
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