Administrative Assistant
Resume:
Sydna (Raquel) Littlejohn
I'm Ready
Valdese, NC
******************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Valdese Cleaners-Valdese, NC
May 2016 to Present
Set up all new customer accounts and keep all existing accounts current and updated which include personal, business, county, state, etc helping to ensure that we are providing 100% customer satisfaction. Assist with staffing/scheduling needs Provide customer/staff support daily in house helping with checking in customers dropping off items/checking out customers picking up items up front as well as the drive through. Handle all customer calls which is the main line of communication for our customers using our pickup/drop off delivery service. Accommodate special requests and/or resolve any issues as needed within my authorization and keep up with all inventory. Also do the pick up/drop off delivery routes through out burke county as needed.
Program Coordinator
Skill Creations-Morganton, NC
February 2010 to April 2016
Planned out/scheduled and then assisted with all daily activities inside Skill Creations, Inc. day program facility located in Morganton, NC and set up/scheduled all activities/events that were off site as well for clients that had hours through our day program.
I also trained new staff and/or back up direct care professionals when working with a client for the first time, or anytime a clients care plan had been updated. Arranged all staffing needs covering hours for clients who were in the process of finding a permanent direct care professional, and/or for clients needing hours covered pertaining to direct care professional using vacation time, sick time etc
Mapped out the routes for clients who were being picked up and dropped off by one of our four facility vans and made the weekly van schedule
I was the driver for the afternoon drop off two hour route while in this position Handled all on call issues for residential and community ops on a 24/7 basis two weeks out of every month and on a daily basis for the day program facility for someone calling out scheduled to work there with a client that day and/or scheduled to drive a van that day Staffing Administrator
Skill Creations, Inc-Morganton, NC
February 2010 to April 2016
Handled all scheduling needs for our community operations division. Ensuring that clients required hours were covered by our direct care professionals. Posted, interviewed, and hired for all open positions that needed to be filled. Handled all on call issues for community and residential operations 24/7 every two weeks and daily for anyone calling out for a community ops client that's hours weren't scheduled through the day program facility
Direct Support Professional
Skill Creations, Inc.-Morganton, NC
February 2010 to April 2016
DIRECT CARE PROFESSIONAL
Assisted mentally challenged clients of all ages including those with physical disabilities with building and practicing skills and activities needed for daily living Assisted clients with completing their daily and weekly goals. Depending on their individual needs completing goals could take place in the community, Skill Creations day program which was located in Morganton, NC, their residence, or a respite facility in certain situations Worked with 1:1 clients and/ or groups as back up staff and on a permanent basis through our day program and respite facility
Drove the drop off two hour route for four months while in this position. I gave meds to any of my clients who had them sheduled during the hours I was working with them. I also gave meds, checked blood sugar, gave insulin shots, did the in and out catheterizations, trachea suctions, tube feedings, and made out the MAR's as needed or scheduled while working through the respite facility. Certified Nursing Assistant
Shaire Center Inc.-Lenoir, NC
December 2006 to February 2009
Assisted our residents on an individual basis depending on their level of care with any to all their needs of daily living. Which included but not limited to showering, grooming such as getting dressed, brushing teeth/dentures, applying deodorant, being fed their meals, going to the bathroom, and/or changing their diapers every 2hrs.,or as needed..
Education
High school diploma in Business Management
Southwestern Community College District - Sylva, NC August 1997 to July 1998
Skills
• Office management
• Autism experience
• Supervising experience
• Human resources
• Program Development
• Communication skills
• Medical terminology
• Interviewing
• Developmental Disabilities Experience
• Behavioral Health
• Account management
• Organizational skills
• Documentation review
• Hospital experience
• Personal Assistant Experience
Certifications and Licenses
Driver's License
June 2017 to June 2025
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