Customer Service Credentialing Specialist

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Mahmudul Hasan

+880**********, +880**********

*****************@*******.***, ************@*****.*** House No-243/A, Ahammad Nagar, Paikpara. Mirpur-1, Dhaka - 1216, Bangladesh CAREER OBJECTIVE

I am seeking a position with a company that values professional and personal growth, where I can maneuver my experience to enhance service efficiency and excellence.

PROFESSIONAL SUMMERY

Highly motivated and customer-focused professional with over 4+ years of experience in customer service and support. Skilled as a credentialing specialist and coordinator, with strong communication and interpersonal abilities. Expert in handling customer queries and complaints, efficiently resolving complex issues, and building strong client relationships. Proficient in team supervision and performance management, with expertise in team building, motivation, and training. EDUCATION

Bachelor of Business Administration

Institute of Science & Technology, Under National

University of Bangladesh

2016 - 2020 Dhaka, Bangladesh

CGPA

2.57 4.00

Major: Management

Higher Secondary Certificate

Dhaka Commerce College

2014 - 2016 Dhaka, Bangladesh

GPA

3.92 5.00

Business Studies

Secondary School Certificate

Bashir Uddin Adarsha School & College

2009 - 2014 Dhaka, Bangladesh

GPA

4.38 5.00

Business Studies

LANGUAGES

English

Proficient

Hindi

Proficient

Bangla

Native

EXPERIENCE

Coordinator

C&T Homecare Services Limited

09/2024 - Present Dhaka, Bangladesh

Job Responsibilities:

· Prioritize tasks, plan workload, and meet

deadlines.

· Source data and prepare reports within strict

timeframes.

· Ensure information security with database

backups.

· Contribute to team efforts and achieve related

results.

· Communicate effectively with strong listening

and negotiation skills.

· Display confidence in interactions.

· Apply forward-thinking and analytical skills.

Highlight your accomplishments, using

numbers if possible.

Credentialing Analyst

Radiant Data System Ltd.

06/2023 - 02/2024 Dhaka, Bangladesh

Job Responsibilities:

· Engage & communicate with clients from the

USA Via phone and email to manage daily tasks

effectively.

· Utilize the available Data Platform System to

analyze and verify critical documents.

· Thoroughly review documents to identify any

missing information, and proactively

communicate with clients to obtain the

necessary documents and details.

Highlight your accomplishments, using

numbers if possible.

Team Leader

Leopard Calling Service Ltd.

01/2022 - 10/2022 Dhaka, Bangladesh

Job Responsibilities:

· Building and managing teams, fostering team

bonding, providing direction, and monitoring

performance.

· Motivating employees to achieve targets.

· Preparing performance reports (hourly, daily,

weekly, monthly).

· Creating weekly and monthly rosters.

· Ensuring daily, weekly, and monthly targets

are met.

Highlight your accomplishments, using

numbers if possible.

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SKILLS

Organization Skills Strategic Leadership Team Leadership Team Building Team Management Employee Training

Teamwork Customer Support Analytical Skills

Problem Solving Soft Skills Interpersonal Skills

Presentation Skills Customer Satisfaction

MS Office, Outlook, Teams Credentialing Coordination INDUSTRY EXPERTISE

Leadership Management

Business Relationship

Management

Mobile Financial Services

(MFS)

Contact Center Operation Health Care Sector

Services

FIND ME ONLINE

Social Network

https://www.linkedin.com/i

n/mahmudul-hasan-

184641190/

Social Network

https://www.facebook.com

/ridoy.hasan.714/

REFERENCES

Mahedi Hasan

Assistant Professor,

Department of Business

Administration,

Institute of Science &

Technology

Cell: +880**********

Md. Mahfuzul Alam

Assistance Director,

Bangladesh Rural Development

Board

Cell: +880**********

EXPERIENCE

Team Leader (Software

Implementation Officer)

Desh Universal Pvt. Ltd.

11/2020 - 12/2021 Dhaka, Bangladesh

Job Responsibilities:

· Build and manage teams, foster bonding,

provide direction, and monitor performance.

· Motivate and understand employees to

achieve goals.

· Ensure the team serves clients properly.

· Verify clients’ daily transactions match

software records.

· Resolve client and customer complaints.

· Input new client information and check

system usability.

· Maintain contact with Bkash, Rocket, Nagad,

Tap, SSL Commerz, and Trust Bank.

· Collaborate with marketing teams of Bkash,

Rocket, Nagad, Tap, SSL Commerz, and Trust

Bank to generate new client leads.

Highlight your accomplishments, using

numbers if possible.

Customer Service Officer

Genex Infosys Ltd.

05/2019 - 03/2020 Dhaka Bangladesh

Job Responsibilities:

• Answering inbound calls

• Serving customers with National information

and services (333)

• Registering complaints and responding to

customers

Highlight your accomplishments, using

numbers if possible.

Customer Service Associate

Genex Infosys Ltd.

07/2017 - 04/2019 Dhaka, Bangladesh

Job Responsibilities:

• Answering inbound calls

• Serving customers with Robi's product

information and services

• Registering complaints and responding to

customers

Highlight your accomplishments, using

numbers if possible.

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I do hereby declare that all the above information is true and correct to the best of my knowledge.

Mahmudul Hasan

Contact this candidate