Business Development Customer Service

Darron R. Taylor

Rock Hill, SC ***** 803-***-**** **************@*****.***

Executive Profile

Seasoned business leader with over 15 years of experience driving organizational success across multiple industries, including telecom, retail, services, and distribution. Demonstrated expertise in managing high-performing teams, optimizing operations, and fostering strategic client relationships. Proven track record in leading large-scale projects, achieving business growth, and consistently surpassing revenue targets. Adept at navigating complex business environments and delivering results through visionary leadership and operational excellence. Known for cultivating a positive corporate culture, enhancing customer satisfaction, and executing long-term business strategies to drive profitability and growth.

Core Competencies

Executive Leadership & Strategic Direction

P&L Management & Budget Optimization

Large-Scale Project Oversight

Cross-Functional Team Leadership

Contract Negotiations & Stakeholder Relations

Business Development & Client Acquisition

Operational Efficiency & Process Improvement

Data-Driven Decision Making & Financial Forecasting

Change Management & Organizational Development

High-Impact Communication & Presentation Skills

Professional Experience

Spectrum – Charlotte, NC

Senior Business Development Manager September 2022 – Present

Spearhead strategic initiatives to acquire and retain small business clients across multiple regions, driving a 20% year-over-year growth in revenue.

Manage high-value client portfolios, overseeing all stages of service delivery, from initial consultation to post-sale support, ensuring projects are delivered on time and within budget.

Lead cross-functional teams, optimizing sales processes and customer service operations to enhance client satisfaction and retention.

Director of Operations & Client Relations September 2010 – September 2022

Provide executive oversight of all operational activities, including finance, client relations, and project management, achieving annual revenue targets of $250K.

Develop and implement strategic processes to optimize billing, collections, and customer service, resulting in a 15% reduction in overdue accounts and improved cash flow management.

Cultivate and maintain strategic relationships with key clients and partners, ensuring a high level of customer satisfaction and long-term business growth.

INNOLOG – McLean, VA

Regional Operations Director September 2002 – March 2008

Directed operations across a three-state region, overseeing $8 million in annual revenues and managing a team of 20+ employees.

Drove business growth by implementing new service offerings and securing contracts in five competitive markets, increasing regional sales by 15%.

Played a key role in the negotiation of multi-million-dollar contracts and long-term service agreements, consistently aligning operational objectives with client needs.

Network Telephone Company – Montgomery, AL

Operations Manager September 1999 – August 2002

Led the development and execution of strategic sales initiatives, contributing to the acquisition of new business and expansion into new markets.

Managed the full project lifecycle, from prospecting and contract negotiations to service delivery, ensuring projects were completed within scope, budget, and timeline.

Collaborated with internal teams to optimize service offerings and streamline operations, resulting in improved client satisfaction and operational cost savings.

Education

Montana State University – June 1987

Bachelor’s Degree in Business Administration

Certifications and Training

John Maxwell Leadership Certification

Dale Carnegie Training

Toastmasters International (Public Speaking and Leadership)

References Available Upon Request

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