Technical Support It Service

Tim Minard

Email: *********@*****.*** Phone: 336-***-****

Objective:

Dedicated IT professional with extensive experience in systems administration, technical support, and project management. Seeking to leverage proven expertise in Windows and macOS environments, along with advanced skills in Office 365 administration, virtualization, and IT service management. Currently expanding knowledge with ongoing JavaScript classes to enhance web development capabilities.

Skills:

• Windows OS (XP/7/8/10/11), Server 2019, macOS

• Office 365 Admin/Exchange

• Intune/Airwatch

• Print Servers

• Virtualization (VMware ESXi)

• Cherwell/ServiceNow

• Advanced Hardware Support

• Networking

• Active Directory

• VOIP/Telephony

• Jira

Currently Taking:

JavaScript classes to enhance web development skills Experience:

End User Support

Lowe’s Home Improvement Aug 2024 - Present

• Primarily responsible for customer interaction and management of infrastructure services

• Answers inbound customer requests

• Assist with maintenance of customer service SLAs

• Work with senior level admins to determine and resolve high level problems

• Management of production infrastructure hardware/software and related technologies

• Identify & troubleshoot server configuration and/or performance irregularities

• Develop procedures to respond to these irregularities in a timely manner

• Asset management/Procurement

• High level white glove treatment

ITDS Technical Analyst

TIAA Cref, Jul 2023 – June 2024

• Managed Windows 7 to Windows 11 migrations, Mac OS, and mobile devices.

• Proficient in ServiceNow for ticketing and SCCM/MECM for deployment.

• Provided white-glove support from end-users to C-Suite.

• Led hardware/software procurement and deployment projects. Technology Consultant

Tim’s IT Service, January 2019 - Present

• Established client relationships, resolved IT issues, and advised on technology solutions.

• Built custom computers, servers, and networks; offered 3D printing and video editing services.

• Designed and maintained custom websites.

Tier 3 FST/Site Lead

Ingersoll Rand, Aug 2022 - Dec 2022

• Supported Windows and mobile environments using ServiceNow.

• Managed Active Directory and Azure Active Directory.

• Implemented InTune for mobile device management. Tier 3 End User Support/Asset Management

Sealed Air, May 2022 - Aug 2022

• Provided end-user support for Windows, macOS, and mobile platforms.

• Managed assets using Ivanti Management Console and SCCM. Helpdesk Support

Charlotte Douglas International Airport, July 2021 – May 2022

• Provided end-user support for desktops, laptops, printers, peripherals, and virtual machines.

• Conducted training sessions to enhance staff and team members' operational proficiency.

• Managed IT systems using Cherwell for ticketing and Microsoft Active Directory for directory services.

• Maintained comprehensive documentation to support operational continuity during flight delays.

Installation Technician Lead/EUD

HCA Healthcare, June 2021 – June 2021

• Installed and supported computer systems in clinical facilities.

• Managed hardware inventory and deployment logistics.

• Experienced with Windows 10 imaging and Microsoft Office 365 deployment. Field Installer/Service Technician

ADT Security, October 2020 – June 2021

• Installed and maintained alarm systems, CCTV, and home automation.

• Provided excellent customer service and technical expertise. IT Work Study

Greensboro College, August 2011 - June 2013

• Provided technology support for campus labs and offices.

• Maintained computer hardware and assisted with user support.

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