Customer Service Support

IBE CHINONSO MAGDALEEN MOBILE: 929-***-****

EMAIL: *************@*****.***

OBJECTIVE:

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

SUMMARY OF SKILLS:

Result-oriented individual with over 6 years’ experience in customer support and services

Excellent management skill, and ability to perform under pressure and meet deadlines,

EXPERIENCE: Empath, Avaya, Citrix, Microsoft word, Excel, Microsoft Authenticator, One Comm, IRIS, AWS Etc.

Customer Service Representatives (CSRs) Dallas Morning News TX. ( 01/2020 till date)

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers.

Offered advice and assistance to customers, paying attention to special needs or wants.

Updated account information to maintain customer records.

Processed customer adjustments to maintain financial accounts.

customers.

Answered product and service questions, suggesting other offerings to attract potential Collected and analyzed customer information to prepare product or service reports.

Customer Service Agent. Samsung Electronics, TX (06/2018 – 01/2020)

Respond to customer inquiries and support requests using multiple channels of communication

Answer incoming calls regarding product issues, claim status and general concerns

Create detailed claim reports, set up in-home inspections, or provide exchange/refund

De-escalate customer issues, maintain professionalism and follow customer cases from start to finish

Coordinate, and track appropriate resolution activities with all appropriate staff to ensure timely resolution.

Maintain Customer Service and Enhance Productivity Level.

Assist Customers daily with their Purchases, Sign Ups, and Billing Issues. Supervise and Schedule Store Personnel.

Communicate daily about Sales and Customer Issues.

Motivate Customers to Enhance Sales and Profits by Advertising and Marketing Products.

Customer Service Representatives (CSRs) Kroger TX – (06/2016 – 03/2018)

Supervised store associates in the areas of visual merchandising and operations.

Resolved issues concerning product, pricing, availability, and special orders.

Compare merchandise invoices to items actually received to ensure that shipments are

correct.

Design and set up advertising signs and displays of merchandise on shelves, counters, or

Receive, open, unpack and issue sales floor merchandise.

Carry out investigation on challenges faced by customers and give appropriate solutions

to the challenges.

Handle communications with customers through mediums like email, letter, phones,

suggestion boxes notes, and a one-on-one interview. Offer resolutions to complaints and

issues concerning customer orders

EDUCATION

Swansea University Wales, United Kingdom

Master of Arts International Relations 2014

Imo State University

Bachelor’s in Agricultural Economics, Extension & Rural Development 2010

Assumpta Ict Centre

Diploma in Computer Operation 2010

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