Customer Service Representative
Resume:
Crystal Wells
Customer Service
Marietta, GA ****8
*******@********.***
Professional Summary
I am a highly enthusiastic and dedicated customer service representative with 8+ years of client interface experience; motivated to maintain customer satisfaction and contribute to company success. I am a personable and responsible cashier with 8+ years of experience working in fast-paced environments while remaining a solid team player with a great positive attitude. Willing to relocate to: Smyrna, GA - Norcross, GA - Atlanta, GA Authorized to work in the US for any employer
Work Experience
Key Holder
Dollar General-Peachtree Corners, GA
May 2024 to August 2024
• Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
• Maintained accurate records of daily sales, returns, and voids to reconcile with end-of-day reports
• Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally
• Collaborated with the store manager to develop strategies for reducing theft and fraud at the cashier stations
• Assisted in training new hires on proper cash handling procedures, company policies, and customer service standards
• Developed strong product knowledge to assist customers with inquiries about merchandise availability or pricing
• Provided guidance to customers on loyalty programs, promotions, discounts, or special offers available at the store
• Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies as needed
Shift Manager
RaceTrac Petroleum, Inc.-Mableton, GA
December 2023 to March 2024
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
Store Manager
TitleMax (TMX Finance)-Marietta, GA
October 2022 to September 2023
• Account Management
• Store Operations
• Field Marketing
• Collections
• Recovery process
• Customer Service
Private Pre-K Teacher
Smyrna Bilingual Academy-Smyrna, GA
January 2021 to August 2022
• Implemented the school curriculum
• Classroom management
• Quality Rated Trainee for staff
• Cleaned
• Virtual Parent Teaching Conferences
Assistant Manager
Family Dollar/Dollar Tree Stores-Marietta, GA
September 2021 to June 2022
• Supervised associates
• Managed opening and closing store
• Managed nightly cash and register totals
• Acted as customer service representative
• Managed daily reports of transactions
• Rearranged and detailed store merchandise according to company standards
• Enforced company policies and procedures
Sales Lead Generator
Business Technologies LLC-Marietta, GA
February 2014 to October 2014
Provided sales and marketing support in building a pipeline of leads to meet business plans, quotas, and company objectives. Responsible for generating leads through phone calls, social media, and emails. Education
some college
Grand Canyon University
Skills
• Sales
• Assistant Manager Experience
• TEAM BUILDING (10+ years)
• Communication skills
• Customer service
• Organizational skills
• TIME MANAGEMENT (3 years)
• Data entry
Certifications and Licenses
Driver's License
November 2021 to November 2025
Additional Information
Skills:
• Caring For Children 12 yrs
• Excellent organizational skills along with the
ability to work well in a stressful environment
• Exceptional team building and supervisory
skills
• Effective time management skills
• Possess cultural awareness and sensitivity
• Conflict resolution; Customer service; Creative problem solver; Typing; Listening skills; Data entry; Fast learner; Coordination; Energetic work attitude; Research Courteous demeanor; Prioritization; Cash management; Writing; Top sales performer; handling guest complaints; Greeting customers; Assisting customers via telephone; Handling cash, check, credit and automatic debit card transactions with 100% accuracy; Multi-tasking; and availability to work overtime as needed Able to adapt to different age groups
Contact this candidate