Customer Service Representative

Deadra Lenora Smith

714-***-**** ***********@*****.*** Moreno Valley, CA

Customer Service Representative

Customer-focused professional with a strong background in organizational management, exceptional communication skills, and technical proficiency. Experienced in banking, administrative tasks, and health education, seeking to leverage skills in a dynamic and challenging role.

Education, Certifications & Awards

Telehealth Customer Service, University of Delaware 2025

Healthcare Customer Service Paraprofessional, Futuro Health 2024

Licensed Vocational Nurse Program: Career Network Institute, Orange, CA 2014

Experience

Mortgage Customer Service Representative

AppleOne/Wells Fargo Mortgage, San Bernardino, CA September 2018 – Present

Built and maintained client relationships by providing prompt, accurate services to ensure customer loyalty.

Resolved inquiries regarding pricing, products, and account maintenance using CIV, OIB, ICMP, and AS400 systems.

Processed loan modification calculations, managed schedules, and handled complex transactions.

Customer Service Representative

Aerotek Staffing Agency, Ontario, CA November 2016 – December 2017

Conducted outbound calls for overdue claims and provided excellent customer service to patients and departments.

Specialized in Medicare/Medi-Cal accounts in a fast-paced call center environment.

Referral Coordinator

APR Consulting/Kaiser Permanente, Riverside, CA July 2015 – November 2016

Managed referrals using Healthconnect, processed ICD codes, and supported coordinators with administrative tasks.

Handled mail, voicemails, and archiving for efficient departmental operations.

Administrative Assistant/Health Education Assistant

APR Consulting Inc/Kaiser Permanente, Irvine, CA April 2013 – January 2014

Supported daily operations of the health education center, including scheduling and coordinating logistics for classes.

Trained volunteers, processed financial documents, and maintained multimedia resources.

Clerk III

APR Consulting Inc/Kaiser Permanente, Irvine, CA September 2012 – February 2013

Managed patient records, processed SDI and FMLA claims, and provided front-desk services.

Utilized Health Connect to access patient data and coordinated medical correspondence.

Skills

Proficient in CIV, AS400, Healthconnect, and Microsoft Office Suite.

Expertise in data entry (8076 KPSH, 53 WPM) and alphanumeric keying.

Skilled in filing, records management, and financial document processing.

Strong customer service and interpersonal abilities, including empathy and conflict resolution.

Effective at team collaboration and problem-solving in fast-paced environments.

Highly adaptable with excellent organizational and time-management skills.

Contact this candidate