Sales Manager Customer Service
Resume:
Waseem Mutair
North Providence, RI *****
**********@************.*******.***
Work Experience
Finance Manager
Imperial Cars-Mendon, MA
July 2023 to April 2025
• Expert in presenting and selling F&I menus, including warranty, GAP insurance, and protection packages.
• Proven ability to close deals effectively, maximizing profit while maintaining high customer satisfaction.
• Strong communication skills—able to clearly explain complex financial products to customers of all backgrounds.
• Excellent customer service skills, ensuring a smooth and professional experience throughout the sales and finance process.
• Proficient in managing floor plan financing, maintaining dealer inventory funding and audits.
• Skilled in bank communication and securing financing options for a variety of credit profiles.
• Experienced in preparing and submitting accurate bank documentation and lender packages. Sales Manager
Imperial Cars-Mendon, MA
January 2022 to September 2022
Sales manager
• Lead and manage a high-performing sales team, consistently exceeding monthly and quarterly sales targets.
• Coach, train, and mentor sales consultants on product knowledge, sales techniques, and customer engagement.
• Implement effective F&I product integration and selling strategies to maximize revenue per deal.
• Maintain strong relationships with lenders and banks to secure the best financing options for customers.
• Monitor and manage floor plan inventory, ensuring proper vehicle allocation and inventory control.
• Oversee daily sales operations, including CRM usage, prospecting, and lead follow-up.
• Deliver exceptional customer experiences, resulting in high CSI scores and strong referral business.
• Collaborate with marketing to plan promotions, events, and digital advertising to drive traffic.
• Analyze sales metrics and develop action plans to improve performance and achieve dealership goals. Retail Sales Associate
Imperial Cars-Mendon, MA
October 2020 to February 2022
• Delivered personalized vehicle presentations, test drives, and consultations to understand customer needs and preferences.
• Achieved and consistently exceeded monthly sales targets and customer satisfaction goals.
• Built long-term relationships with clients, resulting in repeat business and high referral rates.
• Guided customers through the entire sales process, including trade-ins, financing, and F&I product offerings.
• Maintained up-to-date knowledge of all inventory, promotions, and manufacturer incentives.
• Utilized CRM tools to manage leads, follow-ups, and customer communication effectively.
• Collaborated with finance, service, and management teams to ensure a seamless buying experience.
• Stayed informed on market trends and competitor offerings to better position products. District Manager
A&A jewelers-Providence, RI
July 2009 to March 2020
driving sales performance, customer service excellence, and profitability.
• Recruit, train, and develop store managers and staff, fostering a high-performance culture and reducing turnover.
• Analyze sales data and KPIs to identify growth opportunities and implement targeted action plans.
• Ensure consistent execution of company standards, visual merchandising, and brand experience across all stores.
• Conduct regular store visits to evaluate operations, motivate teams, and support store leadership.
• Collaborate with corporate teams on marketing campaigns, inventory management, and new product launches.
• Achieved [e.g. 15% YoY sales growth] across the district through strategic coaching and sales initiatives.
• Lead compliance with all loss prevention, safety, and operational policies to protect assets and ensure accountability.
Education
Bachelor's degree in Flying
Royal Jordanian air academy
Skills
• Project management
• Budgeting
• Communication skills
• Microsoft Office
• Financial modeling
• Supervising experience
• Management
• Leadership
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