Courier Service Field

Jasper Leavell

Customer Service Oriented

Loganville, GA 30052

*.*********@*****.***

678-***-****---

Eight plus years experience as a professional Field Service Technician committed to maintaining innovative technical skills and up-to-date industry knowledge. SPECIAL SKILLS:

# Good communication skills/reading skills

# Organizational skills

# Leadership skills

# Strong customer service/satisfaction philosophy

# Excellent curb appeal/product readiness standards Professional attitude/appearance with strong work ethics.

• Knowledge in operating systems Windows and Microsoft Office.

* Looking to be more involved than a driver

Lead/manager position.

Authorized to work in the US for any employer

Work Experience

Professional Driver

Bovee Services/FedEx Ground - Norcross, GA

August 2009 to Present

• Load/unload merchandise into boxes for shipment in a timely manner, reducing delays by 80%.

• Proven, efficient pick-up/delivery services and support regarding customer issues and their satisfaction.

• Properly utilize warehouse equipment and tools to increase productivity, efficiency, and safety by 60%.

• Careful handling of all merchandise to avoid damage.

• Demonstrate Standard Operating Procedures with the objective of exceeding service commitments. Field Engineer

COINMACH, Inc - Duluth, GA

September 2006 to August 2008

• Installed and serviced public-use washers and dryers, reducing complaint calls by 50%.

• Efficiently troubleshoot mechanical repairs to company-owned, rented, and/or leased washers, dryers, vending/metered equipment, and vacuums.

• Answered customers' questions regarding products and usage, prices, availability, and credit terms.

• Interpreted technical issues through non-technical descriptions provided by customers.

• Performed plan checking, including reviewing, and finalizing material take-offs and quality assurance. Field Service Specialist Technician

Dish Network, Forrest Park, GA

July 2004 to August 2006

• Certified installation of all satellite television equipment and related supplies.

• Visually inspected all installation sites for obstruction/debris.

• Assisted customers with satisfactory resolutions regarding installation issues.

• Worked with a constant high-level of motivation with little supervision and strict adherence to Standard Operating Procedures.

Field Auditor

Comcast/ATT Broadband - Atlanta, GA

September 1999 to 2004

Daily maintenance of vehicle. Pre trip checks.

Daily responsibly of going to various homes and businesses for reports of theft of services. Disconnecting and terminating services on ground and on pole. Installer

Media One Cable/ Comcast

February 1995 to March 1999

• Performed audits on residential and commercial properties regarding their services.

• Collaborated with Technical Support Reps to schedule, understand, prioritize, and address customer issues.

• Documented time and materials accurately for billing purposes.

• Utilized the appropriate systems to manage customer records, inventory, and invoicing.

• Provided a positive and professional greeting to all customers.

• Installed and repaired telecommunication cables, which included phone lines, internet cable and cable television within residential/commercial properties.

• Serviced feeder lines that provided cable access to residential/commercial properties. Education

High school or equivalent

Skills

• Customer Relations (7 years)

• Driving trucks up to 24 ft (8 years)

• Route Driving (9 years)

Certifications and Licenses

Valid Drivers License

DOT CERTIFICATION

September 2017 to September 2019

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