Customer Service Client Support

+63-965-***-****

***********@*****.***

Block ** Lot 37, Woodcress

Phase 7, Brgy. Tapia General

Trias Cavite, Philippines

Diligent and resourceful with 5+ years of experience in client support and customer service. I am accustomed to conflict resolution and i possess a positive attitude that lead to ensuring client/customer’s satisfaction. I will be using in the best possible way my communication and bilingual skills to contribute to the vision, mission and strategic goals of the Company. I’m a quick learner and hard worker. Bachelor’s Degree

SOCIAL WORK

& COMMUNITY

DEVELOPMENT

Hope Africa University

Bujumbura, Burundi, 2016

Diploma

PEDAGOGY

Amani Institute

Kalemie, D.R.Congo, 2011

Microsoft Office Suite

Multitasking & Time Management

Communication

Problem Solving

Team Spirit

Adaptability & Quick Learning

Customer Care experience.

Work Under Pressure

Integrity & Reliability

• English

• French

• Swahili

• Spanish

Professional Experience

2022-Feb 2025 French – English Bilingual Customer Service Rep, / Econet Wireless / Bujumbura, Burundi

Address the different queries and concerns of customers through email or chat.

Collection of payments or unpaid balances from the customers of the company products.

Handling of calls both French and English.

Task with the selling or promoting products by calling potential customers.

In charge of addressing customers concerns about some technical aspects.

Handling Returns and exchanges requests from customers.

Handling after sales customer service.

Handling Mobile phones set-up, password recovery.

Phones applications Download and upgrade for Apple and Android. Position: French Bilingual

2019 – 2022 French – English Customer Service Representative/ Tanganyika Safari and tours Agency

/ Bujumbura, Burundi.

• Manage large amounts of incoming calls, with duties including web tutorial, making bookings, providing quotes for hotels, flights, car rental, marketplace, presenting relevant product information.

• Proposing new strategies to persuade customers not to cancel their membership so that they may stay with the company.

• Identify and assess customers’ needs to achieve satisfaction.

• Manage large amounts of incoming chats.

• Sending large number of emails to our customers. 2016 - 2019 Human Resource Assistant / Musalala Enterprises/ Kalemie, D.R.Congo

• Evaluating the workers performance.

• Helping the Human Resource Manager with the entire new hire application process and interview process.

• Listening to the worker’s demands and notify the Human resources department.

• Organizing job’s orientation with the new employees.

• Organizing Human Resource file audits to ensure that all needed documents are collected and are kept in employee files.

References

Contact this candidate