Customer Service Account Executive
Resume:
Cameron Mcpike
Temecula, CA *****
***.******.**@*****.***
Hello,
I am currently a Seeking a full time position in a thriving company with great morals and values. I have a Marketing degree from San Francisco State University and have a background in sales and lead generation. I have an abundance of knowledge and skill in customer service, supervising, and leadership. Not only do I have a hard work ethic and can be trained to succeed, but also easily coachable which I believe is an asset that will help me thrive in any given position. I hope my resume warrants an interview to discuss the position you have open.
Cell: 951-***-****
Email: ***.******.**@*****.***
Willing to relocate: Anywhere
Work Experience
Jr. Account Executive
B2 Capital Solutions Provider-Miami, FL
August 2024 to Present
• I manage a portfolio of 182 key B2B accounts, consistently meeting or exceeding sales targets.
• I identify upselling and cross-selling opportunities within existing accounts, resulting in an increase in revenue.
• I collaborate with the sales team to generate new business leads and convert them into successful client partnerships.
• I develop and maintain strong relationships with clients, serving as their primary point of contact for all account-related inquiries and issues.
• I also negotiate contract terms, pricing agreements, and service level agreements with clients to ensure mutual satisfaction.
• I manage the entire sales cycle from prospecting to closing deals while maintaining accurate records in CRM systems.
Phone Representative
My Smart House LLC-Murrieta, CA
November 2023 to April 2024
• As a Phone Rep I would generate new sales opportunities for the company via warm leads that the company acquired.
• In this position I was one of the top reps for the company with one of the highest closing percentages and conversion rates.
• I Consistently exceeded monthly sales targets by XX% through effective phone sales techniques and persuasive communication skills
• I Built and maintained a strong customer base by providing exceptional customer service, resolving issues promptly, and ensuring customer satisfaction
• I Developed in-depth product knowledge to effectively communicate features, benefits, and pricing options to potential customers
• I Utilized CRM software to track leads, manage customer information, and follow up on sales opportunities
• I Implemented proactive outbound calling strategies to generate new leads and expand the customer base
Sales Manager
Simple Energy LLC-Temecula, CA
December 2019 to November 2023
• I led a team of 7 sales representatives, providing coaching and guidance to drive performance and achieve revenue goals
• As the Sales Manager I would set up team members schedules and proposals for them to take out to potential clients.
• I also help with followup calls to ensure great customer service and satisfaction for signed clients as well as generating new business through warm leads.
• I developed and implemented strategic sales plans to penetrate new markets, resulting in a 33% increase in market share.
• I conducted regular training sessions on product knowledge, objection handling techniques, and closing strategies for the sales team
• I established strong relationships with key accounts, resulting in repeat business and referrals
• I managed the entire sales cycle from prospecting to closing deals, consistently achieving high conversion rates
Solar Sales Representative
My Smart House LLC-Murrieta, CA
January 2018 to December 2019
• I educated potential customers on the benefits of solar energy and tailored solutions to their specific needs.
• I generated and maintained a strong pipeline of leads through cold calling, referrals, and networking
• I closed 57 solar installation deals in the past year, contributing to the company's revenue growth.
• I provided detailed solar assessments and financial proposals to potential clients, highlighting potential savings and ROI.
• I built and nurtured long-term relationships with customers, resulting in repeat business and referrals. Team Leader/Supervisor
Starbucks Inc-San Francisco, CA
September 2016 to January 2018
• I managed daily operations of a high-volume Starbucks store, ensuring exceptional customer service and satisfaction.
• I led a team of 2-3 baristas in delivering quality beverages and food items to customers in a fast-paced environment.
• I executed training programs for new hires, resulting in improved employee performance and reduced onboarding time.
• I maintained strict adherence to health and safety regulations, ensuring a clean and sanitary work environment at all times.
• I resolved customer complaints promptly and effectively, striving to exceed expectations in every interaction.
Sales Associate
T-Mobile-San Francisco, CA
August 2014 to September 2016
• I consistently exceeded monthly sales targets through effective product knowledge and persuasive selling techniques.
• I built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals.
• I provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction.
• I utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads.
• I participated in regular training sessions to stay updated on product features, industry trends, and sales techniques.
Education
BA in Marketing
San Francisco State University - San Francisco, CA August 2010 to December 2015
Skills
• Microsoft Office (7 years)
• Social Media Marketing (3 years)
• Networking (6 years)
• Management (1 year)
• Data Entry (4 years)
• Research
• Office Administration
• Sales
• Team Building (10+ years)
• Accounting (2 years)
• Communication skills
• Sales
• Customer service
• Computer skills
• Tax experience
• Marketing
• E-commerce
• DoubleClick
• Management
• Writing skills
• Project management
• Door-to-door
• Negotiation
• Technical sales
• Microsoft Excel
• Organizational skills
• Leadership
• Sales management
• Supervising experience
• Retail sales
• CRM software
• Cash handling
• B2B sales
• Marketing automation
• Analysis skills
• Time management
• B2C
• Computer literacy
• Electrical experience
• Mechanical knowledge
• Inside sales
• Account management
• Salesforce
• Phone etiquette
• Financial sales
• SaaS
• TCP
• Direct sales
• Business development
• Recruiting
• Outbound calling
• Call center
• Warm calling
Certifications and Licenses
Driver's License
Additional Information
Some of my attributes consist of: customer service/satisfaction, communication, problem solving, organization, self-motivated, hard working, detailed oriented, leader, and determined.
Contact this candidate