Customer Service Specialist
Resume:
I am responsible for providing exceptional customer service
through phone, email, and online chat, ensuring detailed and accurate assistance regarding specific products and services. My role includes addressing customer issues and concerns by following established procedures to resolve them effectively. I diligently document and maintain client interactions and account information, including inquiries, complaints, and feedback.
I excel in working independently, possess excellent oral and written communication skills, and demonstrate strong critical thinking and problem-solving abilities. Additionally, I am highly organized, committed to delivering quality results, and dedicated to upholding professionalism in all aspects of my work.
PROFESSIONAL SUMMARY
WORK EXPERIENCES
CONTACT
Customer Service Specialist
Teleperformance Philippines
Ability to handle customer inquiries, complaints, and requests with professionalism and empathy, ensuring satisfaction and a positive experience.
Excellent verbal and written communication to effectively assist customers across various channels, such as phone, email, or chat.
Skilled at addressing and resolving issues such as delays, cancellations, and ticketing errors efficiently while adhering to company policies.
Ability to multitask and prioritize in a fast-paced environment, ensuring timely assistance for all customer inquiries.
Works effectively with team members, supervisors, and other departments to ensure seamless operations and customer satisfaction.
2021- 2024
*************@*****.***
Davao City
LEE LEAH GAYOG
EDUCATION
SKILLS
2020-2022
Christian Colleges of
Southeast Asia (CCSA)
Bachelor of Science in
Accountancy
Communication Skills
Problem-Solving Abilities
Attention to Detail
Sales and Upselling Skills
Team Collaboration
Cultural Awareness
Contact this candidate