Social Media Customer Service

Sophia Rose Bravo

714-***-**** ************@*****.***

LinkedIn https://www.linkedin.com/in/sophiabravo4/ Education

Bachelor of Arts in Communications

Concentration in Advertising

California State University Fullerton 2023

Experience

Social Media Intern

Venture Strategic PR Agency Tustin, CA July 2023- December 2023

● Created social media posts for the firm's clients that matched each client’s branding and theme

● Shadowed my mentors in creating content for their client’s websites, social media pages, and campaigns

● Used the program Canva to create social media posts for the agency’s clients

● Reviewed social media comments for clients to help them address any recognized concerns

● Conducted comprehensive research and actively engaged in weekly team meetings with supervisors

● Generated reports and collaborated with PR/ Marketing team members to devise and execute innovative social media tactics

● Executed administrative duties and supported the Social Media Manager in various tasks as needed

● Tracked media mentions, algorithms, and client’s biggest competitors to ensure marketing campaign success

● Wrote and edited communications and publications for distribution to six media outlets Receptionist

SEV Laser Aesthetics, CA May 2024- October 2024

● Provided excellent customer service to every client to ensure they had a quality experience

● Sharpened my multitasking and problem-solving skills as I was required to manage many tasks while providing exceptional customer service

● Managed customer interactions and oversaw customer complaints to maintain a cohesive customer experience and working environment

● Managed opening and closing operations and coordinated scheduling

● Exceeded goal quota for sales each period and assisted in customer retention

● Managed a team of 5 receptionists, and aesthetic nurses in scheduling and employment concerns

● Promoted new sales for the company through marketing tactics and great customer service

● Had a huge success in upselling packages on services that created remarkable sales and traffic for the company

● Organized training for new team members and routine retraining for established employees Sales Associate

TJ Maxx, CA September 2020- December 2022

● Provided quality customer service in my role as a cashier attendant and floor associate

● Helped customers bring to life their fashion goals and interior design visions

● Met my company’s selling quota by selling 300-holiday candles on a weekend

● Motivated an estimated 100 customers a month to sign up for a company credit card

● Trained 4 new retail sales associates in customer service and best practices

● Collaborated with 20 team members to hit 96%+ customer satisfaction

● Awarded as Sales Employee of the Month 5 times throughout my employment

● Handling cash drawers up to $600, providing product samples and serving customers, answering questions, and helping guests find items

● Achieved an 8% upsell in credit cards in the entire year of 2021, and 9% in 2022

● Operated a checkout lane and associated retail equipment, including scale, barcode scanner, and cash register with 100% efficiency.

Skills

● Excellent conversationalist- Enthusiastic about meeting new people and experiencing new things

● Very eager to learn and improve - Ready to face criticism if it means improving

● Punctual and on time; always ready to give everything 100%

● Positivity is my number one priority in the workplace

● Basic knowledge of Office Suite, Social Media Research, Wix, Canva, Agorapulse, and Capcut

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