Customer Service Associate
Resume:
Chantel M. Vasquez
Riverview, FL *****
*******.*******@*****.***
Career Objective
Proficient Client Experience and Customer Service Associate pursuing opportunity where I can continue to cultivate my knowledge, skills and abilities. Solid competence with management team by fostering positive professional relationships with clients. Interact with all levels of department managers to inform them of progress with escalated issues. Focused on quality by providing excellent Customer Service to internal and external customers.
Summary of Qualifications
Over 7 years of work experience as a Customer Service Associate. Excellent written and oral communication skills. Ability to work independently and/or as team participant.
Professional Experience
ElevanceHealth (Formerly Anthem) October 2018 - April 2025
Claims Processer III
Worked as a member services representative – providing information about members benefits to members as well as providers. Transitioned to provider services advising providers of claims status, authorization status, appeals status and minimal claims processing. From there, rose to a claims processor, making it to a processor III. Processing high dollar inpatient and outpatient hospital as well as professional medical claims paying out up to $175,000. Efficient with Facets as well as other Citrix applications such as Macess. Efficient with Ceris processing intern bills with outliers over $5000 with Intern bill types 111 through 114.
StreetLinks Lender Solutions (an Assurant Company) April 2014- September 2018
Processing Specialist II (Assurant Company)
Worked as a main point of contact for our largest client, Quicken Loans to answer inquiries and follow up questions on their orders daily. Handled client concerns with autonomy to achieve client’s expectations and negotiate fees and turn times with appraisers while exhibiting knowledge of all company protocols and procedures. Handled escalated inbound and outbound phone calls. Provided feedback to department managers of reoccurring errors and ongoing issues.
Order Processor
Scheduled appointments for the appraiser within the scheduling system. Verification of appraisal reports completion and troubleshooting issues with the Quality Control Department. Worked directly in communication with Mortgage companies and working on FannieMae and FHA loans.
Custom Staffing/United Rentals
Order Processor December 2012 – February 2014
Managed an upwards of 3,000 corporate and individual accounts. Worked with a team of sales professionals covering 50 states to answer questions and improve customer service. Handled escalated inbound calls daily. Supported sales in opening new accounts and upgrading existing accounts with the company.
Custom Staffing/Freedom Health Care February 2010 – November 2012
Customer Service Representative
Processed inbound and outbound calls handling member questions, claim issues, and plan benefits. Assisted in resolving customer issues.
American Freedom Advisors August 2007- November 2009
Financial Manager
Enrolled clients in debt relief programs. Created financial analysis for each client to determine best debt relief solution. Extensive data entry and filing to ensure all contracts were signed and sent to customers via mail and fax,
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