Customer Service Class A
Resume:
T
John
Thornhill
************@*****.**
m
Lathrop, CA 95330
WWW: Bold Profile
SUMMARY
A highly organized and detail-oriented service employee with over 20 years of experience Dedicated and focused, able to prioritize and complete multiple tasks and follow through to achieve project goals An independent and self-motivated individual with strong written, oral and customer service skills
Service position utilizing administrative and customer service skills and experience Transportation and delivery of freight in a safe and efficient manner Experienced Truck Driver offering solid work ethic, safe driving history and stable background in diverse transportation roles. Knowledgeable about trucks and trailers, including loading, unloading and securing different types of products. Well-coordinated in handling all customer, documentation and business needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
SKILLS
Logistics Planning
Safety And Compliance
Shipping And Packaging
Vehicle Systems
Tractor-Trailer Driving Specialist
Commercial Driving
GPS And Route Planning
Hazardous Materials Endorsement
Doubles, Triples Endorsement
Tankers Endorsement
Route Logs
Order Picking And Processing
Class A CDL
GPS Navigation
Vehicle Maintenance and Repair
Hydraulics
Document Management
Route Management
Cargo Handling
Delivery Scheduling
Equipment Operation
Materials Transport
Load Security
Refrigerated Trailers Operation
Dependable and Reliable
DOT Compliance
Tanker and Hazmat Endorsements
Vehicle Inspections
Efficient Trip Planner
EXPERIENCE
Class A Commercial Driver
Tracy, CA
McLane/ Nov 2021 to Jul 2023
Delivered goods and materials to customers in a timely manner. Maintained accurate records of deliveries and pickups. Performed daily vehicle inspections to ensure safe operation. Loaded and unloaded cargo, making sure it was properly secured. Adhered to all safety regulations while operating commercial vehicles. Followed designated routes and maintained logbooks according to DOT regulations. Communicated with dispatchers regarding delivery schedules, traffic conditions. Inspected trailers before loading to verify condition and conformance to specifications. Reported any mechanical problems or damage found during vehicle inspections. SCHEDULE INTERVIEW
RESUME RECEIVED
Ensured that all paperwork related to shipments was accurately completed and filed correctly.
Assisted with the loading and unloading of freight using forklifts, pallet jacks or other equipment as necessary.
Conducted pre-trip inspections on trucks prior to departure from terminal or yard. Provided excellent customer service by responding quickly and professionally to inquiries from customers or coworkers.
Complied with local state laws governing the transportation of hazardous materials. Managed time effectively in order to complete routes on schedule without compromising safety standards.
Verified accuracy of shipping documents such as bills of lading, invoices, manifests. Observed speed limits at all times while operating commercial vehicles. Demonstrated knowledge of basic truck maintenance procedures such as checking oil levels, tire pressure, brake systems.
Utilized GPS navigation devices when needed for directions or route guidance. Maintained cleanliness inside cab area and exterior of truck at all times. Participated in additional training sessions when required for new technology updates. Performed pre- and post-trip vehicle inspections using knowledge of safe and effective loading and handling procedures in coordination with company checklist. Reviewed paperwork for completeness and accuracy, checked orders for correct number of boxes and corrected addresses and support documentation. Navigated and planned each route with up-to-date GPS support, accounting for weather or construction issues, to prevent costly and avoidable delays. Maneuvered equipment expertly and safely in areas with obstacles and limited space without injury or damage to equipment or products. Delivered and unloaded products at designated location at customer site using tractor- trailers, ramps, lift gates, pallet jacks and load bars. Class A Commercial Truck Driver
San Francisco, CA
Recology/ Apr 2018 to May 2021
Collected route as outlined in route sheet, documenting changes or obstacles to job execution through written descriptions and attachment of photos taken with company camera
Performed post-trip truck inspection, cleaned cab of any trash or spills incurred en route and turned in vehicle condition report
Tracked personal compliance with restrictions on daily hours of service, reporting immediately to supervisor if in danger of being out of compliance Verified assigned truck fully-fueled and safe to operate and required paperwork on board before leaving yard
Dismounted garbage trucks to collect garbage and guide driver in reversing in tight spaces
Drove trucks along established routes, through residential streets and alleys and business and industrial areas
Collected and gathered garbage from buildings, businesses and other facilities 6 days per week
Attended and participated in scheduled training programs, briefings and meetings required by company or assigned by supervisor
Refueled trucks and added other necessary fluids such as oil and hydraulic fluid. Checked vehicle's fluid levels, tires and brakes to ensure safe operation. Inspected cargo for accuracy and completeness prior to delivery. Followed safety regulations and traffic laws while driving the truck. Performed pre-trip inspections of tractor and trailer before each trip. Maintained accurate daily logs of travel activities. Class A Commercial Truck Driver
Union City, CA
Coca Cola Refreshments/ Feb 2017 to Mar 2018
Maintained current Class A CDL with Hazardous Materials, Tankers and Doubles and Triples endorsements
Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels Completed daily route consisting of up to 25 customers daily, focusing on safety and timelines Maximized load safety by balancing, securing and weighing products Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents
Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
Commercial Driver
South San Francisco, CA
Matagrano INC, Budweiser/ Nov 2011 to Feb 2017
Maintained current Class A CDL with Hazardous Materials and Doubles and Triples endorsements
Maintained daily, legible DOT log book and submitted corresponding documents Exceeded goals through effective task prioritization and great work ethic Carefully transported and delivered beverages to multiple stores and restaurants Around Bay Area in timely fashion
Coordinated with over 20 store owners and restaurant managers Responsible for securing signatures and account receivables Created daily delivery routes to maximize efficiency Responsible for daily vehicle inspection report
Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts
Transported and delivered food to 15+ businesses in safe and efficient manner. Commercial Driver
San Francisco, CA
San Francisco Food Bank/ Jul 2010 to Nov 2011
Utilized strong customer service skills in dealing with food recipients Responsible for securing signatures and filing paperwork Organized and distributed warehouse freight
Produced pallets of food for transportation
Responsible for daily vehicle inspection report
Used extensive prioritizing and attention to detail to efficiently deliver parcel packages safely to over 80 customers daily throughout Bay Area Utilized strong customer service skills in dealing with parcel recipients Responsible for securing signatures and filing paperwork Created daily delivery routes to maximize efficiency Organized and distributed warehouse freight
Loaded van efficiently, properly organizing packages depending on route Delivered wide range of packages in alignment with strict timeframes to local residents and businesses.
Commercial Driver
Redwood City, CA
DHL-Airborne Express/ Apr 2001 to Dec 2008
Used extensive prioritizing and attention to detail to efficiently deliver parcel packages safely to over 80 customers daily throughout Bay Area Utilized strong customer service skills in dealing with parcel recipients Responsible for securing signatures and filing paperwork Created daily delivery routes to maximize efficiency Organized and distributed warehouse freight
Loaded van efficiently, properly organizing packages depending on route Delivered wide range of packages in alignment with strict timeframes to local residents and businesses.
EDUCATION AND TRAINING
Graduate
Some College, Canada College Jun 1991
Redwood City, CA
High School Diploma
Woodside High School Jun 1991
Woodside, CA
CERTIFICATIONS
Class A CDL, Haz-Mat, Tankers and Doubles and Triples, Since 2014 ACCOMPLISHMENTS
Possess a valid Class B Commercial license with Hazardous Materials and Air Brakes endorsements. Possess a valid DOT card.
Possess a valid Class A CDL with Haz-Mat, Tankers and Doubles,Triples endorsements. Maintained a valid DOT card.
TSA Certified Forklift, End Rider, Reach Truck and Pallet Jack certified. LANGUAGES
Spanish:
Limited
REFERENCES
References available upon request.
Contact this candidate