Customer Care Service
Resume:
PROFESSIONAL SUMMARY
SKILLS
EXPERIENCE
Lisa Bagnerise
Colorado Springs, Colorado 80917, US
+1-720-***-**** **********@*****.***
Dynamic and results-driven Customer Care Representative with extensive experience at Kaiser Permanente. Proven ability in adaptive learning and efficient assembly, excelling in claims processing and member support. Adept at managing high- volume calls while maintaining exceptional service standards, ensuring timely resolution of inquiries and enhancing patient satisfaction.
• Adaptive learning • Cross-training • Workstation organization
• Efficient assembly
JULY 2024-CURRENT
Patient Line Associate
UCHealth Aurora, CO, US
• Schedule patients for MRI's, Cat Scans, X-Ray's, Ultrasounds
• Etc
OCTOBER 2022-JULY 2023
Customer Care Representative
Kaiser Permanente Aurora, CO, US
• I manage inbound and outbound calls from members, and third-party representatives I discuss claims processing, and medical benefits, find providers in the network, and quote benefits for in and out of the network
•
APRIL 2022-OCTOBER 2022
Customer Service Representative Ll
Anthem Denver, CO, US
• explained the claim process, quoted benefits, provided names of providers for members, AUGUST 2020-APRIL 2021
Direct Support Professional
Support Inc Aurora, CO, US
• I work with intellectual, disabled, adults
• Assistance with all of the ADL'S
DECEMBER 2019-JULY 2020
Direct Support Professional (DSP)
Overture Arvada, CO, US
I pick up and drop off disabled adults, I take them out in the community, as well as spend time with them on base interacting with them
•
• Playing games, socializing, arts, and crafts
JUNE 2016-MARCH 2019
Caregiver For Elderly
Various Contracting Companies La Cañada Flintridge, CA, US I provided all of the ADL's, meal preparation, medication management, assistance with showers, laundry, assistance with dressing, going for walks, etc
•
NOVEMBER 2014-FEBRUARY 2015
Triage Specialist
AppleOne Inc Riverside, CA, US
• I managed incoming calls from homeowners requesting assistance in helping them to pay their mortgages
• Explained the programs that Keep Your Home California offered to homeowners
• Opened new files for first-time callers, and explained the process once the file has been opened
• Provided the homeowner an id number that was specific to their file
• Explained documentation needed to continue the process
• Transferred call for further assistance
OCTOBER 2012-MARCH 2014
Customer Service Representative
Specialized Loan Servicing Highlands Ranch, CO, US
• My responsibilities were to make outbound calls as well as receive inbound calls
• Borrowers would call to inquire about applying for modification programs
• Addressed customer service inquiries in a timely and accurate fashion
• I would advise them of the documentation needed to start the process
• I would also collect payments which would be applied to bring the mortgage balance current
• I was trained on multiple systems, which allowed me to perform my job effectively MAY 2012-SEPTEMBER 2012
Customer Service Representative
Office Team Broomfield, CO, US
• I managed to assist patients
• They would call to check the balance on their accounts
• I would advise them of the balance and collect payments to either pay off the account or bring the account current
• I would also send emails to the insurance reps to have them resubmit the claims
• I was trained on multiple systems to perform my job effectively JANUARY 2005-SEPTEMBER 2009
Customer Service Representative
Magellan Health Services Maryland Heights, MO, US
• Took inbound calls verified member benefits, quoted copays, authorization for care with psychiatrist, and therapist EDUCATION
WORK PHONE
LANGUAGE
• Checked claim status to verify if and when claims were paid, rejected, or denied High School Diploma
Fairfax High School, Los Angeles
high school diploma or GED
Advanced
English
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