Customer Service Relations
Resume:
NANCY KANWISCHER
**** *** ***** *. **** Fargo, North Dakota 58078
Cell: 515-***-****
***************@*****.***
SUMMARY Experienced retail executive seeking a challenging new leadership role. Strong passion for: recruiting, customer relations, people development, creating a high-performance team atmosphere and driving profitability. Worked in the Retail Industry for 30+ years, including 25+ years of Multi-Unit Management
SKILLS
Team Leadership
People Development / Employee relations
Customer Relations
Coaching and Mentoring
Change Management
Recruiting / Talent Management
Decision Making / Problem Solving
Planning / Organizing / Time Management
Retail Operations
Financial Analysis / Profitability
PROFESSIONAL EXPERIENCE SALLY BEAUTY
Area Manager / District Manager 10/2020 to Current
Supervise 30 Stores in ND, SD, MN, NE and IA. Recruit, hire and train Store Managers and Associates in all areas of operations. Drive Sales through trained empowered teams that have a passion for customer engagement.
GATEWAY CRICKET WIRELESS
District Manager / HR Support 04/2019 to 09/2020
Recruited, hired and trained Store Managers and Advocates. Responsible for building the business, Customer Service, Store Operations, Community Relations, Inventory Control, Profit, and Shrink. Assisted Corporate HR Team with training and development, LOA, Benefits, Policies and Procedures, and Recruitment for all Company positions.
KOHL’S DEPARTMENT STORES
Assistant Store Manager / HR Trainer 11/2018 to 04/2019
Main responsibilities were hiring, training and developing store associates. Supervised 50+ Associates, Customer Service, Driving Sales, Store Operations, Promotion Setups, Visual Displays, Inventory Control, Profit, Shrink, and all other areas of running a large box retail store, creating a team atmosphere and assisting the Store Manager.
PIER 1 IMPORTS
Store Manager 10/2017 to 11/2018
Recruiting, Hiring and building a successful team, creating a fun atmosphere, Customer Service, Store Operations, Promotion Setups, Visual Displays, Inventory Control, Profit, Shrink, Hosting Monthly Store Customer Events
PAYLESS SHOESOURCE
District Leader 01/1995 to 09/2017
Supervised 25-32 stores in Districts throughout IA, NE, MO, MN and IL. Grew market share through opening new stores and increasing sales. Built and retained high performance teams by hiring, developing, coaching and rewarding with recognition. Mentored and trained new District Leaders for the Region. Received several Top Company Awards.
Business Change Leader 09/2005 to 10/2006
Part of an innovative leadership team, that created and rolled out a new business strategy and company culture change, based on a detailed customer service model. Facilitated change, as a professional coach to Directors and District Leaders in United States, Canada, Costa Rica, and Guatemala.
Assistant District Leader 08/1993 to 01/1995
Collaborated with District Leaders to oversee 30 stores in Colorado and Kansas. Organized and supervised new store openings. Hired and developed Store Leaders. Facilitated District training seminars. Created and produced training videos, with the Learning and Development Team, to streamline operational processes, for field associates.
Training Supervisor / Store Leader 06/1985 to 08/1993
Opened and managed one of the Company's first $1.0 Million Dollar stores and grew the business to $1.8 Million within 3 years. Recruited, trained, and developed Associates and Store Leaders for the ND/ MN Districts. Facilitated Management Skills Workshops for new and existing Store Leaders. Received several Company Awards.
EDUCATION AND TRAINING
BUSINESS MANAGEMENT
The University of North Dakota, Grand Forks, ND
Independent Courses
Time Management - Franklin Covey, 7 Habits of Highly Effective People - Franklin Covey, 4 Disciplines of Execution - Franklin Covey, Leadership, Team Building & Culture Change - Senn-Delany, Accelerating Business Decisions - Development Dimensions International, DiSC, Emotional Intelligence
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