Accounts Payable Operations Management

Dorona Fortner

**** ***** ***, **. *****, MO ****1

314-***-**** (Call or Text)

*********@*****.***

Seasoned Finance Operations Manager with 19 years of experience in finance roles, I have a proven track record of leading finance operations, implementing financial strategies, and driving operational efficiencies. My expertise includes managing mid-sized teams, collaborating with senior leadership, and ensuring financial compliance across various functions.

SUMMARY OF ACCOMPLISHMENTS

● Financial Process Optimization: Develop, implement, and improve financial processes and systems to enhance efficiency and accuracy and identify and resolve inefficiencies in financial workflows, ensuring smooth operations across the finance department.

● Financial Reporting & Analysis: Provide insights into financial performance, including variance analysis and financial forecasting and ensured data was delivered timely and accurately for submission of financial statements and provided reports to leadership and regulatory bodies.

● Team Leadership & Management: Lead, mentor, and develop a team of finance professionals, ensuring elevated levels of performance and engagement and foster a collaborative team environment, ensuring that staff have the resources and training they need to succeed.

● Cross Department Collaboration: Work closely with other departments (such as accounting, sales, legal, IT, and operations) to ensure seamless financial operations across the organization and coordinate the implementation of new financial policies or systems across departments.

● Cash Flow and Budget Management: Oversee cash flow management, including accounts receivable and payable, ensuring that the organization maintains sufficient liquidity and supports the budgeting analyzing and ensure that spending aligns with the financial strategy of the organization.

● Compliance & Risk Management: Ensure financial operations comply with internal controls, policies, and external regulations (such as GAAP, SOX, tax laws). Mitigate financial risks by implementing effective controls and monitoring systems and handle audits and work with external auditors to ensure compliance. AREAS OF EXPERTISE

● Financial Management: Strong knowledge of accounting principles, financial reporting, and analysis.

● Process Improvement: Expertise in identifying areas for process improvements and implementing best practices to increase operational efficiency.

● Leadership & Team Management: Proven experience leading and developing finance teams, fostering collaboration, and ensuring the team delivers high-quality results.

● Training and Mentoring: Trained and mentored new team members, leading to improvement in overall team performance and efficiency.

● Analytical Thinking: Strong skills in data analysis and financial modeling, capable of drawing insights from complex financial data.

● Technology Proficiency: Expertise in financial software (ERP, Concur, Quantum, SAP, Oracle, Tableau, CFAS, CAPS Expense, Apptricity, Business Plus Systems, spreadsheets, financial modeling tools) and automation tools to improve financial operations

● Regulatory Knowledge: In-depth understanding of financial regulations, compliance requirements, and industry standards.

● Cross-Functional Collaboration: Collaborated with other departments to address customer feedback, leading to the development of new products and services that better meet client needs.

● Communication Skills: Ability to present complex financial information to non-financial stakeholders and senior leadership effectively.

● Feedback Analysis: Analyzed financial data and trends to provide actionable insights, influencing company policies and cost savings opportunities.

● Conflict Resolution: Skilled in addressing and resolving complex customer issues and complaints with effective problem-solving techniques.

RELEVANT EXPERT SKILLS

● Advanced Problem-Solving: Expert in resolving complex customer issues and complaints with innovative solutions and effective conflict resolution strategies.

● Exceptional Communication: Highly skilled in delivering clear, empathetic, and persuasive communication, both verbally and in writing.

● Team Leadership: Proven ability to lead, train, and motivate customer service teams to achieve high performance and maintain service excellence.

● Data-Driven Decision Making: Expertise in analyzing customer feedback and service data to drive improvements and implement effective strategies for enhancing service quality. WORK EXPERIENCE

Hazelwood School District:

4/2023 - Present

Hazelwood, MO 63031

Financial Services Supervisor

Overall Responsibilities

● Analyzes a variety of financial information (e.g., Payroll Comparison, Fuel Usage, Chromebook Inventory, and Procurement purchases).

● Conduct bi-annual internal audits (e.g., expenses, student funds collected, etc.)

● Develops department plans, policies, and practices for the purpose of implementing and maintaining services, and/or programs in accordance with established financial policies, practices, laws, and/or regulatory guidelines.

● Reports orally and in writing to a variety of district personnel (e.g., the Board, Superintendent, CFO, Assistant Superintendents, etc.)

● Trains staff in implementing district plans, policies, and practices for the purpose of maintaining compliance with policies and procedures.

WORK EXPERIENCE

AT&T Inc

9/1997 – 11/2022

Dallas, TX 75201

Various Positions

Treasury Analyst Responsibilities: 11/2021-11/2022

● Monitored daily cash balances to ensure sufficient liquidity for operational needs, assigned accounting codes to bank activities within our treasury system, Quantum, and reconciled accounts prior to loading journal entries into the general ledger.

● Established and maintained relationships with banks and financial institutions to facilitate banking operations.

● Negotiated bank fees, credit facilities, and terms of service on Letters of Credit. That saved AT&T tens of thousands of dollars in LC fees by converting certain LCs into surety bonds.

● Ensured compliance with the company's risk management policies and procedures.

● Recommended improvements to treasury operations, systems, and processes to enhance efficiency and reduce costs.

● Documented processes related to SOX controls, with a particular focus on bank portal user audits. Lead Technical Auditor Responsibilities: 3/2016-11/2021.

● Executed in-depth analysis of operating procedures and data processing systems.

● Write audit reports that convey findings to senior management, including officers through the Chief Executive Officer, Chief Financial Officer, and Audit Committee/Board of Directors.

● Ensured data processing systems adhered to corporate standards, improving operational security and accuracy.

● Assessed operating system procedures for transaction document information integrity and reported inconsistencies.

● Evaluated controls and suggested improvements across various AT&T departments by ensuring processes were documented and management was actively monitoring and tracking compliance.

● Monitored effectiveness of security measures.

● Exercises independent judgment in developing methods, techniques, and evaluation criterion for obtaining results.

● Played a key role in auditing financial statements submitted to the U.S. Securities and Exchange Commission (SEC) to ensure their completeness and accuracy.

● Conducted SOX audits by reviewing the company's internal controls and financial reporting procedures, ensuring that internal controls were adequate and compliant. Accounts Payable Responsibilities: 6/2008-03/2016

● Managed outgoing payments in accordance with financial policies and procedures, handled customer refunds, processed invoices, reconciled accounts with the general ledger, ensured compliance with internal controls, and provided daily and monthly reports to leadership.

● Enhanced transaction security by implementing safeguards for domestic and international wire processes.

● Reduced manual errors by identifying and automating process inefficiencies, improving operational accuracy through concur invoice capture feature.

● Supported continuous improvement initiatives, boosting the efficiency and accuracy of financial systems by spearheading implementation of a new Supplier Webtool application.

● Managed the headcount, time, wages, and budget for Tableau contractors.

● Supplied accounts payable data to the accounting department for their preparation of financial statements for the SEC.

● Oversaw the company's global travel and expense policies, ensuring employee compliance with guidelines, processing expense reports, and audited corporate Pcard transactions, managing relationships with travel vendors, and identifying cost-saving opportunities.

● Launched a mentorship program for non-management employees in accounts payable, focused on building key competencies and preparing participants for managerial roles. The program covered resume writing, presentation skills, mock interviews, and financial wellness coaching. Additional Work Experience

Quality Analyst Manager, AT&T, St. Louis, MO (2006-2008) Quality Analyst, AT&T, St. Louis, MO (2003-2006)

Customer Service Representative, AT&T, St. Louis, MO (1997-2003) EDUCATION USA

Fontbonne University

BA Business Administration 2003-2006

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