Chief Information Officer - ITOM, ITSM, ITPMO

Don Gleason

Greater Portland Metro, ME USA / (+*) 207-***-**** / ***.*******@**.***

SUMMARY AND PROFILE

Chief Information Officer

(Business & IT Program Executive)

(Federal, State, Local, Non-Profit, IT Governance, and Healthcare)

Technical and Strategic Delivery, Engagement, and Client Partner Leader targeting a Director, VP, or Executive role in a non-profit or public sector organization, driving strategic cross-functional programs across multiple industry sectors, including insurance, healthcare, retail, manufacturing, and government. Strong focus on relationship building, fundraising, continuous improvement, operational excellence, and delivering real solutions that meet business objectives. Enhance operational excellence by transforming global program delivery operations through talent upskilling, customer-centric processes, and streamlined execution. Focused on business development and revenue growth, I turned an $8 million revenue loss into a remarkable $400 million practice within three years, achieving a 75% win rate and a 40% productivity boost. Innovator & Transformer: Reversed consulting losses within a Fortune 10 services company segment through process maturity, governance enhancements, and tool adoption, driving positive outcomes.

Enterprise Systems Expertise: EHR (Epic, Oracle) ERP (SAP, Oracle) WFM (Workday)

Skills

Business Continuity Planning & DRP M&A Due Diligence/Management OKR & KPI Reporting/Analytics

Cross-Functional Collaboration Strategic Planning Risk Mitigation & Governance

Leadership & Team Building Business-IT Transformation Program/Project Planning

Business-Tech Unification Continuous Improvement Emergency/Crisis Management

Budgeting & Forecasting Standards Conformance (ISO, HIPAA) Contract Management / SLA

Process Intervention Change Management Business Case /CBA

Process Innovation P&L Accountability Budget Management

PROFESSIONAL EXPERIENCE

DGCpartners LLC / Greater Portland, ME

Managing Principal, Head of Client Engagement & Delivery Program Management Jan 2013 - Present

Startup business & IT consulting firm specializing in complex program management and business continuity. Clients included federal, state & local, and organizations like States agencies of NY, ME, NH, WA, IA, NJ, BlueCross BlueShield [ME, NH, VT, NJ, LA, SC, NM], Medi-Cal (GCHP), Healthcare Systems (NJ, ME), Oil & Refining (PARCO & RPL)

Led the development and execution of large-scale programs, including major EHR / ERP / Claims implementations, increasing operational efficiency and driving significant business growth. Directed cross-functional teams, ensuring timely project delivery aligned with strategic objectives, contributing to a 25% increase in overall productivity.

Oversaw program budgets exceeding $10 million, optimizing resource allocations and consistently meeting or exceeding customer satisfaction and profitability targets.

Collaborated with program stakeholders to implement improved governance processes (including assessing project risks, implementing mitigation strategies, and enhancing program success - reducing project delays by more than 30%.

Crafted business continuity plans (EOPs, EAPs, MCPs/MFP) for state, local, and commercial businesses.

Reduced wasteful/redundant IT spending by $20M over 2 years & established effective IT Governance.

UNITED HEALTH GROUP - OPTUM / Minnetonka, MN

Vice President - Government Programs Management & Services Sep 2007 - Dec 2012

Fortune 10 – USA prominent health carrier, providing health insurance, healthcare, well-being & clinician services to help people live healthier lives & improve the efficiency of the healthcare system.

Secured $250M+ in government contracts by optimizing bid strategies, leveraging agency relationships, and streamlining RFP/RFQ processes.

Led large-scale government healthcare programs, improving operational efficiency by 35% while ensuring full regulatory compliance.

Directed cross-functional teams to enhance service delivery, resulting in a 50% increase in overall program performance.

Developed & implemented strategic initiatives, streamlining processes & reducing operational costs by 25%.

Collaborated with key stakeholders to align program goals with organizational objectives, ensuring seamless integration and driving a 20% improvement in interdepartmental coordination.

Reversed $8M losses and, within 3 years, established EPMO and consulting practice, driving over $250M in new revenue YOY.

ADDITIONAL EXPERIENCE

KEANE/NTT DATA (Client CIO / EPMO Director, with NYState, manufacturing, & healthcare payers

GENERAL DYNAMICS/BIW (Corporate Transformation Initiatives (procurement, material control, warehousing & distribution (W&D), Work Order, and regulatory compliance - EH&S)

IBM GLOBAL BUSINESS SERVICES (M&A reengineering & ITIL adviser to regional healthcare payers)

ARKEMA/ELF ATOCHEM (international specialty chemicals - MSDS and enterprise EHS Compliance)

CIVIC EXPERIENCE

Town of Dresden /Dresden, ME

Selectboard, Chair June 2022 - Present

Spearheaded initiatives for town governance, improving public safety, financial management, and community engagement, leading to a 15% reduction in operational costs.

Expedited a $2M budget allocation for municipal services on top of an annual $6M operating budget - ensuring optimal resource utilization and regulatory compliance.

Facilitated dozens of Selectboard meetings and 12+ town meetings, enhancing civic participation by 35% and collaborating with board members to address critical local policy issues.

Partnered with local businesses and residents, driving a 10% increase in economic development and addressing fundamental community needs.

Collaborated with multiple towns in the county to secure a $30M broadband project to enhance education, economic development, and telehealth

EDUCATION - CERTIFICATIONS - MEMBERSHIPS

Thomas Edison State University /Trenton, NJ Master of Science - Management

Colorado State University /Fort Collins, CO Bachelor of Science - Wildlife Biology

Certifications

Counterterrorism & Active Shooter Preparedness - Federal Law Enforcement Training (FLETC)

SCRUM Master & Product Owner (Certification in progress)

Certified Project Director - IAPPM

Diversity-Equity-Inclusion - MMA

ITIL Foundations - Exin

Public Service

New York State Division of Budget (DOB) & New York State Office for Technology/IT Services - Sr Prog Director

Wisconsin Health Information Organization (WHIO) - Program Executive & Non-profit Board Adviser

Town of Dresden, Maine - Municipal Officer /Selectperson /Chair of Select Board

State Medicaid Programs (IA, WA, NJ, ME, NH) - Program Executive/Sponsor

Dresden Digital Equity, Inc. – Non-profit Board Member

Memberships

Town Committees Sponsor: Broadband - Public Safety - Emergency Mgmt. - Recreation

Lincoln County Emergency Management Agency (consultant)

MOFGA - Maine Organic Farmers & Gardeners Association

State of Maine Mass Casualty/Mass Fatality consultant

Lincoln County Search & Rescue (former Chief) & Project Lifesaver International

Change Management Institute CIO Council member

Digital Equity Alliance (DEA)

PMO Global Alliance

Info-Tech Research Group Partner

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