Customer Service Operations Manager

Location:

Posted:

May 05, 2025

Michael Carter

BREMERTON, WA

Skilled multi-faceted management professional offering an exceptional performance record by

advancement through increasing responsible positions in the Gaming Industry. 25 plus years of

Gaming Industry Business Management experience in Washington State gaming operations,

budgeting and forecasting, profit and loss, scheduling and administration, recruiting and staff

development, customer service and public relations. Continuously increased efficiency and profits

and reduced cost through streamlining and determining optimum use of facilities and personnel.

Additional skill and training in cheat of play. Responsible for Security and Surveillance, interviewing,

hiring, directing and supervising staff. Recognized for team building and leadership skills, quality

control, and facilitating change in the workplace to support initiatives to meet operating and financial

objectives. Ability to write and implement efficient work schedules, policies and internal controls.

PROFESSIONAL EXPERIENCE

OPERATIONS MANAGER MARCH 2020 — JUNE 2024

Chips/Palace Casino, Lakewood, Washington

CASINO MANAGER SEPTEMBER 2013 — MARCH 20:

Wizards Casino, Burien, Washington

CASINO MANAGER DECEMBER 2010 - SEPTEMBER2013

Drift On Inn Casino, Shoreline, Washington

GENERAL MANAGER MAY 2007 — DECEMBER 2010

Lucky Dragonz Casino, Seattle, Washington

(206) 772-12

SHIFT MANAGER FEBRUARY 2004 — MAY 2007

Chips/Palace Casino, Lakewood, Washington

POKER MANAGER JUNE 1998 — FEBRUARY 2004

Players & Spectators Casino, Spokane, Washington