Technical Support Customer Service

Takye Howell

Phone: 919-***-**** Email: ***********@*******.***

Professional Summary

Motivated and versatile professional with extensive experience in customer service, sales, and technical support. Proven ability to build strong client relationships, manage teams, and provide exceptional front-line service. Strong communicator with a background in automotive, government, and tech sectors. Experience

Service Coordinator

Classic Toyota of Henderson May 2024 - Present

- Manage inbound/outbound calls to schedule service appointments

- Perform front desk reception duties and check-in procedures

- Coordinate shuttle service and ensure efficient customer flow Sales Development Representative

CivicPlus Jan 2023 - Apr 2024

- Informed government officials on social media archiving legal liabilities

- Established rapport and aligned municipal needs with specialized solutions BDC Manager

Westgate Kia Feb 2021 - Jan 2023

- Hired and trained business development reps for inbound/outbound communications

- Increased appointment-setting efficiency to support dealership sales goals User Support Technician

DataStaff - NCDOT Aug 2018 - Feb 2021

- Provided desktop support via phone, email, and ticketing systems

- Utilized ServiceNow, SAP, BEACON, Active Directory, NCMAIL & NCID

- Participated in on-call rotation for critical IT support Sales Representative

Leith Toyota & Southern States Hyundai Jun 2015 - Feb 2021

- Delivered personalized service and built long-term customer relationships

- Matched customers with appropriate vehicles and financing options

- Maintained detailed product knowledge to enhance sales performance Takye Howell

Phone: 919-***-**** Email: ***********@*******.*** Education

Bachelor of Business Administration

Georgia State University

- Comprehensive understanding of core business principles and operations

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